QP9- Operations Manager - NCB Management Services Inc

About the Role:

We are seeking an experienced Operations Manager to oversee the daily operations of the company's production team. The successful candidate will be responsible for ensuring the smooth functioning of our operations, managing a team of professionals, and maintaining high levels of customer satisfaction. As the Operations Manager, you will play a critical role in driving the success of our organization.

Minimum Qualifications:

• Bachelor's degree in business administration, finance, or related field
• 5+ years of experience in operations management, preferably in the banking or financial services industry
• Proven track record of successfully managing teams and driving operational excellence
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Preferred Qualifications:

• Experience with process improvement methodologies such as Six Sigma or Lean
• Knowledge of banking regulations and compliance requirements
• Experience with project management tools and techniques

Responsibilities:

• Develop and implement operational policies and procedures to ensure efficiency and effectiveness
• Manage and supervise a team of professionals, providing guidance and support as needed
• Monitor and analyze operational performance, identifying areas for improvement and implementing solutions
• Collaborate with other departments to ensure seamless coordination of activities
• Maintain a high level of customer satisfaction by ensuring timely and accurate delivery of services

Skills:

As the Operations Manager, you will need to have strong leadership and management skills to effectively manage a team of professionals. You will also need to have excellent analytical and problem-solving skills to identify areas for improvement and implement solutions. Strong communication and interpersonal skills are essential for collaborating with other departments and maintaining high levels of customer satisfaction. Additionally, knowledge of banking regulations and compliance requirements, as well as experience with process improvement methodologies and project management tools, will be beneficial in this role.

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