QSR Manager (Dairy Queen) - Refuel Market
Monroe, NC 28110
About the Job
QSR Manager
Position Description
Refuel Operating Company
Job description
QSR (Quick Service Restaurant) Manager
Job Title:
QSR (Quick Service Restaurant) Manager
Reports To: Store
Manager
Job Overview:
As a QSR Manager, you
will be a valuable member of the team. You will support the restaurant to
drive the success of the business. The QSR Manager takes ownership and
responsibility for solving problems; seeks help from others when appropriate;
and is willing to provide help and guidance to others.
What we ask:
•
Ensure our customers have a great guest experience, by ensuring our products
are hot, fresh and delicious.
•
Supervise and train employees in the restaurant.
•
During your shift you will maintain the restaurant to company standards by
making sure the grounds, equipment, and the overall facility are well
maintained.
•
Ensure that employees are clean and neat in appearance.
•
Personally demonstrate that customer needs are the highest priority.
•
Ensure food safety, quality and accuracy of orders.
•
Resolves customer complaints quickly while maintaining positive customer
relations.
Responsibilities and Duties:
Ensures cleanliness
of the property (restrooms, floors, coolers, kitchen, front counter,
back-office, dining area, fountain area, sidewalk entrance etc.)
Conducts oneself as a role model within established store decorum guidelines as
defined in training
Observes
food quality, service, cleanliness, food presentation levels throughout day and
provide coaching, direction, assistance as needed
Ensure all
employees are upholding strict food safety standards
Navigate customer complaints with grace and escalate complaints as
necessary to the District Manager if unresolved
Perishable
products are to be properly rotated and stored to maintain freshness,
avoid cross contamination, and minimize spoilage
Train
each new employee in the existence and proper use of the Open Door
Policy
Submits maintenance
requests in Mpulse in a timely manner
Coaches and develops Sales Associates & Assistant Manager
Conducts performance reviews on a regular basis and recommends merit
increases for subordinate employees when applicable
Conducts
job-specific performance interviews with employees as needed to improve job
performance within guidelines defined in training
Attends Manager
trainings as required by the Company
Assists with recruiting efforts (guides interested persons on how to
complete the application process, conducts interviews), and tracks active
applicant progress and ensure new hires complete onboarding
Staffs
store with the required number of employees to operate at budgeted hours without
overtime or over budget exceptions
Responsible for controlling inventory to attain and maintain
inventory shortage performance (at less than 1.0% short to merchandise sales) monthly
Compiles, inputs, reconciles, and balances each component of the
daily close out paperwork and complete end-of-the-day accounting by 8:00am
Conduct
a minimum of one cash audit weekly
Strictly follow
and enforce the Vendor Check In policy and personally count all
merchandise received into the store
Ensures
up-to-date menus and promotional marketing are executed in a timely
manner
Monitors and proactively minimizes perishable food waste
At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.