Quality Assurance Analyst Clerk (Non-Remote)(Santa Rosa) - Northern California Behavioral Health System

POSITION TITLE: Quality Assurance Analyst Clerk

REPORTS TO (TITLE): Director of Performance Improvement & Risk Management

DESCRIPTION OF POSITION:

Under the supervision of the Director of Performance Improvement & Risk Management, the Quality Assurance Analyst Clerk gathers data to help monitor and evaluates hospital-wide performance improvement (PI), quality and risk management programs. This includes conducting research; analyzing, tracking, trending, and interpreting data; developing written reports, and other duties as assigned. The Quality Assurance Analyst Clerk could also serve as the Patient Ambassador in facilitating the facility’s handling and response to patient complaints/grievances and satisfaction surveys.

KEY RESPONSIBILITIES:

Requirements

Minimum Requirements:

Education and Licensing:

• Bachelor's Degree or higher from an accredited college university, preferred. Major in Business Administration, Health Administration, Public Administration, a plus.

Knowledge and Experience:

• Behavioral Health and/or Hospital background preferred
• General knowledge of areas of psychiatric and chemical dependency treatment preferred.
• Current CPR or ability to obtain within 30 days of hire.

Skills and Abilities:

• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast-paced, expanding organization.

Physical Requirements:

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to fifteen (15) pounds.

Benefits

• Medical
• Vision
• Dental
• 401(k)
• 3.5 Weeks Paid Time Off
• $25,000 Life insurance policy is provided at no charge to the employee