Quality Assurance Analyst- IT Prod Mgmt - Needham Bank

Job Summary: The Quality Assurance (QA) Analyst will conduct testing on third party software, websites, and other technical products to identify, track, and resolve bugs, defects, and other potential issues.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Reviews design specifications to understand the scope, requirements, and function of the software product.
• Ensure the design specifications are complete and appropriate for the business needs and subsequent testing plans.
• Identifies appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.
• Develops and modifies test plans as needed to ensure high quality solution delivery.
• Facilitates testing to ensure products perform according to user requirements, security requisites, and within established guidelines.
• Reports on success/failure of testing to Change Management process and provides recommendation for “go/no go” on production release.
• Analyzes, identifies, and reports trends in Quality Assurance defects. Monitors and follows through resolution efforts and tracks successes.
• Identifies, logs, and recreates error codes, bugs, and defects reporting up to IT and Change Management teams.
• Develops automated testing process where available and appropriate to streamline future upgrades.
• Evaluates vendor documentation and defect tracking to improve overall quality of off-the-shelf solutions utilized by the Bank.
• Reports vendor performance summary to Vendor Management process for consideration of replacement if product quality degrades to unreasonable level.
• When a product does not perform within specifications, report defects to vendor/third party while identifying and recommending solutions, improvements, and updates.
• Peer Review all testing documentation to ensure business requirements are covered.
• Identifying testing population and process steps.
• Performs other duties as assigned.

JOB REQUIREMENTS

• Extensive knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication.
• Excellent organization skills and attention to detail, ability to manage multiple concurrent tasks.
• Ability to create test plans and cases from specifications or verbal communications.
• Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support.
• Strong analytical and problem-solving skills.
• Knowledge working with banking applications such as LoanVantage, COCC, nCino, Identifi (Preferred).
• Ability to work flexible schedules.
• Experience with MS-Office products, specifically; Visio, Excel, Word.
• Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing).

EDUCATION & EXPERIENCE

• Bachelor's degree in related field (preferred)
• 3 years of related experience (required)
• Ability to communicate effectively with all levels of staff and management both verbally and in writing
• Intermediate Microsoft Office Suite (Word, Excel, and Outlook
• Ability to multi-task while completing projects under tight timelines

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
• Must be able to work extended hours whenever required or requested by management
• Must be capable of regular, reliable and timely attendance

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.