Quality Assurance Analyst - University of Utah

Job SummaryThe Clinical Enterprise-Scheduling Team in the Department of Pediatrics at the University of Utah School of Medicine has an immediate opening for a Quality Assurance Analyst. The Quality Assurance Analyst is responsible for monitoring and evaluating incoming and/or outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the department. The Quality Assurance Analyst also ensures that representatives are handling calls in the most efficient and effective manner, while providing an exceptional customer/patient experience. Scheduling QA supports Template team, Referral team, Health Information team, as well as the Centralized Scheduling teams.This position is primarily housed in a call center, separate from clinic locations. The primary job location is 200 S 250 E, Salt Lake City, UT; site rotations are required at Primary Childrens Outpatient Services building at 81 N Mario Capecchi Dr., Salt Lake City, UT.The University of Utah offers a comprehensive benefits package including:Excellent health care coverage at affordable rates14.2% retirement contributions that vest immediatelyGenerous paid leave time11 paid Holidays per year50% tuition reduction for employee, spouse, and dependent childrenFlex spending accountsFree transit on most UTA servicesEmployee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travelProfessional development opportunitiesAdditional benefits information is available at https://benefits.utah.edu/