Quality Assurance Coordinator - People Incorporated

Quality Assurance Coordinator

Schedule: Monday-Friday 8am-4pm

Pay: Hourly / $24.00

People, Incorporated is a human service agency serving the Southcoast community, including the Greater Fall River, New Bedford, and Taunton areas. As a partnership of specialized, integrated programs, we provide unique opportunities to people with life challenges. Since our inception in 1968, we have been one of the largest providers of supports and services to people of all abilities in the community. Let People, Incorporated be Your Path to Opportunity!

Our Quality department is hiring a dynamic and organized professional to join our team as a Quality Assurance Coordinator This position is responsible for providing support to the Quality Assurance Department in initiatives to ensure overall program compliance, conducting audits, analyzing data, and collaboration with programs for enhancement opportunities.

ESSENTIAL FUNCTIONS:

• Support the Quality Assurance Department with updating, upkeep, and implementation of program policy manuals, program management handbooks, and other associated documents.
• Support the Quality Assurance Department in internal and external investigations to review for quality assurance follow-up needs in collaboration with Human Resources.
• Support the Quality Assurance Department with investigation tracking, including, but not limited to, 51A, subpoenas, and other mandated filing requirements.
• Support Quality Assurance and other Agency departments to ensure compliance with internal and external incident reporting, follow-up, and identification of trends amongst all incidents.
• Attend, participate in, and assist the Quality Assurance Department in program internal audits.
• Provide guidance, support, and training to program staff as needed and/or as identified by the Quality Assurance Department and/or other Agency personnel.
• Review Agency electronic health record systems to ensure consistent and standard usage.
• Support Quality Assurance and other Agency departments in the implementation of staff and program management growth, professional development, and training, as well as in the growth and development of new programs.
• Work collaboratively with the Human Resources Training Department regarding orientation and ongoing training, staff development, and certification compliance.
• Support the Quality Assurance Department in monthly, quarterly, or annually critical success factors for all Agency programs, including, but not limited to, annual surveys and other measurable benchmarks, as well as analysis of annual program-related surveys.
• Support Quality Assurance and other Agency departments in accreditations, licensing, and certification processes by DDS, DPH, Children’s Trust, EEC, CARF, and other program funding sources.
• Assist in ensuring follow-up on program-related internal audit findings.
• Attend required program trainings and meetings. Provide reports and status updates as necessary.
• Work collaboratively with Agency divisions to meet goals established within the strategic plan, including identified program goals.

QUALIFICATION REQUIREMENTS

• A bachelor’s degree in a related field and/or two years’ experience in healthcare/human services is preferred.
• Understanding and knowledge of regulatory requirements preferred and/or the ability to attain an understanding and knowledge of applicable regulations.
• Must possess the ability to assist with Department of Developmental Services (DDS), Early Education and Care (EEC), and Department of Public Health (DPH) accreditation in designated programs.
• Ability to collaborate with other division/department personnel to ensure commitment to the Agency’s mission statement, vision, and values.
• Must demonstrate self-motivation and professional accountability.
• Must be an effective communicator.
• Competent in MS Office.

Why join our Team?

Come work in a rewarding and creative environment that encourages growth, collaboration and community involvement that is exploding with opportunities.

At People Incorporated, you will find a path to endless opportunities and a rewarding career! We offer a supportive work environment, Employee Recognition Program, Professional Development, opportunities for growth as well as industry-leading wages and a comprehensive benefit package that includes:

**For employees working in benefit eligible positions only**

Available Benefits:

• 4 weeks accrued paid time off
• 11 paid holidays annually
• Health Insurance
• Dental Insurance
• Vision Insurance
• 403(b) savings plan
• Wellness Activities and initiatives
• Medical and Dependent Care Flexible Account
• FREE Life and Long-term Disability Insurance
• Short-term Disability Insurance
• Select discounts through LifeMart (i.e., Discount movie and theme park tickets, savings on T-Mobile)
• Employee Assistance Program
• Fitness Center on Site
• Discounts on Auto, Home and Renters Insurance
• Free Financial Planning/Analysis

Professional Developmental:

• Tuition Assistance Program
• Financial support with monthly student loan payments
• FREE DDS Certificate (Human Service)
• Scholarship Opportunities
• Degree Completion Incentive

Join us! #peoplewithapurpose

People Incorporated is committed to an inclusive and diverse work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGTBQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce that reflects the diverse backgrounds of those we serve is what drives our Agency’s success. We continue to promote an environment of continuous learning, inclusion, mutual respect, and belonging to ensure our employees feel valued, seen, and heard.

UNITED WAY MEMBER AGENCY

AA/EOE