Quality Assurance Coordinator - County of Riverside
Riverside, CA 92501
About the Job
The Riverside University Health System (RUHS) is currently recruiting for a Quality Assurance Coordinator to join the team! The incumbent will be responsible for preparing, managing, and assisting with auditing for various metrics such as prenatal, birthweight, HIV, and dental. Additional responsibilities include assisting the Director with data reporting, aggregation and analysis of data, data validation, monitoring of progress towards goals and preparation and participation in various quality committees.
We are seeking candidates who possess the following:
- Strong computer skills including knowledge of excel
- Knowledge of IHEP Pay for Performance Programs (P4P)
- Knowledge of Uniform Data System (UDS)
- Knowledge of data auditing process
- Ability to work independently
- Ability to review and analyze data
- A bility to recognize trends in data and assist with the creation of plan improvements
- Ability to become familiar with various quality programs
*A valid CA Driver's license is required for this position.*
About Riverside County:
Riverside County offers diversity that few locations can match. There is more than a great vocation to draw you here: with affordable housing, a thriving, diverse, and progressive community, excellent higher education, and the hidden gem of the Joshua Tree National Park, the opportunities for your life here are equally exciting. Come work in the heart of inland California and see how great the view is when opportunity is on the horizon.
The County of Riverside has a wide variety of complex and engaging careers, requiring talented and collaborative professionals.
EXAMPLES OF ESSENTIAL DUTIES
Examples of Essential Duties (may include but not limited to):
• Assists Manager, Quality Assessment, and Infection Control in identification of problem areas by compiling, analyzing, and summarizing, information gathered from incident reporting systems, review of patient medical records, morbidity rates, department and committee meeting minutes, and other relevant sources.
• Interviews complainants and conducts fact finding investigations; assesses possible impact of incident reports submitted by hospital/health personnel and patient complaints in accordance with established guidelines.
• Reports critical impact incidents to appropriate personnel, including the Human Resources Risk Division.
• Recommends appropriate action to resolve patient complaints and incident reports; ensures that action plan is implemented; advises department heads of best practice for resolution of complaints; follows up to ensure that action has been taken and the issue resolved.
• Develops continuing education programs on risk management and patient safety. Provides training to clinical staff including physicians, resident physicians, nurses, allied health professionals, and employees on State, Federal and local regulations related to patient care and safety. Ensures that clinical staff and employees understand policies, procedures and regulations regarding patient safety, the hospitals incident reporting system, potential risks, and costs to the County.
• Coordinates and monitors compliance with Quality Assessment Committee recommendations and policies, standards of patient care as required by regulatory agencies, and internal medical and other professional standards.
• Develops and modifies the quality assurance plan, procedures, and documentation forms as required.
• Develops reports and recommendations based on analysis of data collected.
• Supervises maintenance of document tracking and cross-filing systems; assists in providing educational and technical assistance to various departments, programs or committees.
• Supervises, evaluates, and trains subordinate staff; assists Quality Assurance Committee Chair in development of committee agenda.
MINIMUM QUALIFICATIONS
Recruiting Guidelines:
Education: Graduation from an accredited college or university with a Bachelor's degree preferably with major course work in business or public administration or health administration or statistics or natural sciences. (Additional qualifying experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Two years of progressively responsible experience in an administrative, professional, supervisory, or staff capacity, preferably in a hospital or health care agency, which involved the development and implementation of solutions to clinical or administrative problems concerning patient care and/or responsibility for organizational analysis or development of administrative systems and procedures (Possession of a Master's degree from an accredited college or university in business or healthcare administration or statistics may substitute up to one year of the specialized experience).
Knowledge of: State, federal, local regulations, standards and procedures used to measure, assess and control quality of care provided by health care agencies; clinical/nursing processes including written care plans and principles of documentation; auditing standards and practices used to assess activities and medical services provided by health care agencies; quality assurance/control standards; research and statistical methods including data collection and analysis; efficient office management principles and procedures, medical terminology, basic statistical methods; filing and data retrieval systems.
Ability to:Plan, coordinate, implement and report on quality assurance activities; identify and analyze critical aspects of problems relative to quality of patient care; understand, interpret and apply State, Federal, local regulations, medical standards and by-laws (i.e. Joint Commission, Title XXII); protect confidentiality of quality assurance activities; prepare clear and concise reports; maintain proper documentation; collect, organize, analyze and interpret statistical data; communicate effectively with medical and professional staff; supervise subordinate staff.
Pre-Employment
All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment.)
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
SUPPLEMENTAL INFORMATION
Questions: For further information regarding this posting, contact the recruiter:
Veronica Zuno at: VZuno@Rivco.org
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APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
