Quality Assurance Lead (NARA - St. Louis) - BlackFish Federal

Position Description:

Ensure quality outcome, training, and government customer requirements are met with regard to records management, document processing, handling, correspondence, and delivery; document scanning, photocopying, and conversion; document data entry, data analysis, tracking, temporary storage of government records; communication; and facilities support. This position is in support of our customer, the National Archives and Records Administration (NARA).

Required Qualifications:

• Minimum three (3) years of work experience working at a record facility and/or at least one (1) year of experience in Quality Assurance is required.
• Minimum of a high school diploma is required (associate degree or bachelor's degree is preferred).
• Excellent communication and reasoning skills.
• Organized with the ability to multi-task, ability to lift and carry up to 50 pounds.
• Ability to work at least eight (8) hours a day, generally during normal business hours (8:00 a.m. to 5:00 p.m.) Monday thru Friday.
• Skilled in the use of standard software applications.
• May require prolonged sitting, walking or standing.
• Ability to pass a drug screen and a background check.

Preferred Qualifications:

• Associate degree or bachelor's degree is preferred.

Essential Functions:

• Collecting and maintaining records confirming all contractor personnel have completed training.
• Ensuring services are being performed to NARA's requirements standards.
• Developing procedures to identify and prevent occurrences of defectives services.
• Developing and overseeing procedures to remediate any processes where acceptable quality levels are not being met.
• Implementing the quality system, the quality records, and summary reports on quality for operation and program management review.
• Analyzing quality data collected and recommending related changes to the Site Manager.
• Ensuring that all site personnel are trained in the quality aspects of their job.
• Managing corrective action requests and error transmittal reports for timely resolution and documenting the final disposition for quality issues.
• Recommending changes regarding quality control.
• Coordinating quality performance and customer quality service issues with NARA personnel and Contractor's Site Manager.
• Providing guidance and implementation of the contractor's Quality Control program onsite.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Non-Essential Functions:

• Performs other duties as needed.

Work Conditions:

• Work is primarily performed in an office environment and production center environment, frequently interacting with staff and government customers.

This document is not intended to cover or contain a comprehensive listing of all job-related activities, duties or responsibilities that are required of the employee.Due to the nature of the industry, job tasks may be changed as necessary to meet the needs of the customer.

BlackFish Federal LLC is an equal opportunity employer providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.