Quality Assurance Lead - The Squires Group
Washington, DC 20210
About the Job
Our client is a top global integrator offering diverse services to the federal government. They are seeking an experienced Quality Assurance Lead for a contract position on a project based in Washington, DC. This is an interesting program, providing assistance to customers with questions regarding unemployment, wages, pension and health benefits, and the like.
Per our Federal Government Contract, candidates must be US Citizens or Green Card Holders with a 5 year residency requirement.
Responsibilities
- Manage, supervise, and support the Quality Assurance team members
- Review and audit phone call and email evaluations and provide feedback to evaluators, including Operations Supervisors, Senior Customer Service Representatives (CSRs), and QAA staff.
- Conduct weekly QA Staff Team Meetings.
- Facilitate weekly QA internal and external Calibration Sessions.
- Review, analyze, and provide feedback regarding information on quality reports, evaluations, and performance metrics.
- Conduct continuous process improvement activities including identifying QA trends and lessons learned.
- Create QA program support documents including Work instructions, Job Aids, and QA Standards and their definition.
- Maintain a Standard Operating Procedure (SOP) for process improvement
Qualifications
- 7+ years of Quality Assurance (QA) experience
- 7+ years of experience with Microsoft 365
- 3+ years of experience with CRM Applications
- Per our Federal Government Contract, candidates must be US Citizens or Green Card Holders with a 5 year residency requirement.
Compensation
Competitive salary range of $90K-$150K, based on experience, qualifications, location, and certifications. The salary pay range is subject to change and may be modified at any time.
Employee benefit offerings include medical, dental, vision, life insurance, long-term disability insurance, 401K plan and additional voluntary benefits. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Disclaimer: These benefit offerings do not apply to independent contractors
4 Reasons to Join The Squires Group, Inc.:
1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.
2. Work-Life Balance - We work hard; we work smart and have quality time for family and "life."
3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.
4. We Care About You – We help you meet your career goals and continuously support your efforts in the field.
Check out our Referral Program!
The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.
The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.
#LI-JT1
#LI-remote
#DI
Compensation
Competitive salary range of $90K-$150K, based on experience, qualifications, location, and certifications. The salary pay range is subject to change and may be modified at any time.
Employee benefit offerings include medical, dental, vision, life insurance, long-term disability insurance, 401K plan and additional voluntary benefits. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Disclaimer: These benefit offerings do not apply to independent contractors
4 Reasons to Join The Squires Group, Inc.:
1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.
2. Work-Life Balance - We work hard; we work smart and have quality time for family and "life."
3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.
4. We Care About You – We help you meet your career goals and continuously support your efforts in the field.
Check out our Referral Program!
The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.
The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.
#LI-JT1
#LI-remote
#DI
