Quality Assurance Manager- Aging Services - Salt Lake County

Salt Lake County…A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community.  To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work and have fun. Salt Lake County is about connecting people and championing our community.  Community is more than a place….its our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck.  A career with /Salt Lake County includes several benefits and perks.  We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.  We work in a hybrid environment giving you flexibility to manage working from home and being in the office.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic, and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities. 

For Benefits information Click HERE 

To estimate how much your pay and benefits could be worth use our Total Rewards Estimator

JOB SUMMARY

Ensures Division’s compliance with all Federal, State, and local laws, regulations, and policies as well as requirements of contracts and grants. Assures all customers receive high quality services by collaborating with administrative team to identify and develop training for employees. Provides the education to the appropriate staff, either through direct contact with staff or arranging for other resources.   

MINIMUM QUALIFICATIONS

Bachelor’s degree from an accredited college or university in the Behavioral Science filed or Public Administration, plus four (4) years of experience in program administration or supervisory experience, OR an equivalent combination of related education and experience.  Education may not be substituted for the required program administration or supervisory experience.

Due to the nature of this position, the successful applicant must pass a required pre-employment background check and subsequent mandatory background checks in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Assists in the overall management of the Division by providing input and information in areas of planning, staffing, contract compliance, budgeting, problem resolution, training, and security of Division operations.
• Makes assessments regarding complex program operations which may include using State licensing and other applicable guidelines and requirements; identifies problems in program operations and makes recommendations for alternative workable solutions.
• Develops, implements, and updates operating procedures to ensure quality services using evidence-based practices, Federal, State, and County laws, rules, regulations, policies, program guidelines, and profession expertise; promotes best practice concepts and methods
• Collaborates with leadership to develop quality assurance tools to be used in program evaluation.
• Monitors division programs for contract compliance through on-site visits, training sessions, evaluation reports, and on-going communication and reviews of program performance.
• Organizes and oversees training for division employees and volunteers
• Oversees records management to include compilation, retention, retrieval, archiving, releases, and security privacy as per Federal regulation, State statute, and County policy.
• Ensures the development of Division customer service standards and procedures. Reviews and assures that all staff are checked on Federal fraud, waste, and abuse registries.
• Participates in the development and coordination of contracts and grants regarding required services provision to include service expectations, performance standards, and compliance to contracts. Creates tools and procedures to monitor and meet contract compliance.

• Maintains knowledge of Division program client Federal, State and local service contracts and regulations to ensure internal policy and procedure alignment.
• Monitors contracted service providers and division programs for contract compliance through on-site visits, evaluation reports and on-going communication and reviews of program performance.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of: 

• Experience in the field of operation of the division
• Management or supervisory experience in the social service sector
• Appropriate Federal, State, and local programs, resources, and service contracts.
• Modern methods of staff development
• Effective supervisory principles and practices
• Program development and administration
• Management information systems and techniques for data analysis
• Budgetary process and financial management techniques
• Personnel management theory
• Grant and contract proposal, preparation, and submission procedures
• Interview and evaluation techniques

Skills and Abilities to: 

• Speak clearly, concisely, and effectively; listen to and understand information and ideas as presented verbally and in writing
• Facilitate or lead meetings, teams, or work groups to encourage participation and build mutual trust, respect, and cooperation among participants
• Communicate effectively both verbally and in writing
• Act independently
• Interpret and communicate rules, regulations, policies, and procedures
• Recruit, assess, and evaluate customers to make appropriate program recommendations
• Analyze and evaluate program data
• Deal effectively with staff members, program participants, and the general public

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work duties are typically performed in a general office setting. Travel to off-site locations for audits and trainings throughout Salt Lake County as necessary.