Quality Assurance (QA) Lead - Expedite Technology Solutions
Washington, DC
About the Job
Clearance Required: N/A
| Role Title | Quality Assurance (QA) Lead | ||||||||
| Start Date for assignment | 12/02/2024 | ||||||||
| End Date for assignment | 12/31/2025 | ||||||||
| # of Resources Needed | 1 | ||||||||
| Hours per Week | 40 | ||||||||
| Job Description | This work is Sold Unsold Specialization : NA Technical Skills :
P1 Beginner (0-2 yrs experience) P2 Intermediate (3-5 yrs experience) P3 Advanced (7-10 yrs experience P4 Expert (10+ yrs experience) Role Description : The Quality Assurance (QA) Lead is the primary point of contact for the Quality Assurance department. Additional tasks may be assigned as needed. " Manage, supervise, and support the Quality Assurance team members " Review and audit phone call and email evaluations and provide feedback to evaluators, including Operations Supervisors, Senior Customer Service Representatives (CSRs), and QAA staff. " Conduct weekly QA Staff Team Meetings. " Facilitate weekly QA internal and external Calibration Sessions. " Review, analyze, and provide feedback regarding information on quality reports, evaluations, and performance metrics. " Conduct continuous process improvement activities including identifying QA trends and lessons learned. " Create QA program support documents including Work instructions, Job Aids, and QA Standards and their definition. " Maintain a Standard Operating Procedure (SOP) for process improvement |
Source : Expedite Technology Solutions
