Quality Assurance Specialist (39571) at Lutheran Services Florida

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Quality Assurance Specialist who wants to make an impact in the lives of others. 

This schedule for this role is Monday through Friday 8:00am-5:00pm!

Purpose & Impact:

The purpose of the Quality Assurance Specialist is to perform the duties required to monitor activities conducted at Head Start/Early Head Start sites to meet compliance mandates defined by the Head Start Performance Standards. Participates in the HS/EHS Quality Assurance efforts.

Essential Functions:

• Monitor quality and compliance at assigned sites, such as: education files, licensing requirements, referral systems for families and children, provision of social services, and ERSEA systems.
• Assesses curriculum implementation throughout the agency on an ongoing basis.
• Provides CLASS observations for all teaching staff on a rotating basis.
• Serve as a resource to the staff at assigned sites in the areas of mental health, nutrition, education, social services, etc.
• As needed, assist in the provision of parent training to parents of enrolled children in areas such as community resources, ERSEA, and child development.
• Meet monthly with site managers/liaisons to keep them abreast of new developments in the Head Start Program on state regional and national levels or program changes concerning Head Start/Early Head Start.
• Generate and analyze reports as requested and use this information to implement strategies as needed to contribute to continuous quality improvements.
• Submit monthly to the Director of Compliance and Accountability via the QA Manager Compliance reports detailing on-site observations and action taken.
• Prepare monthly narrative report outlining activities, concerns and recommendations.
• Work with staff to ensure the development and maintenance of an effective, informative, supportive, and inviting environment for staff, children, parents, and community volunteers.
• Work as part of the Head Start leadership team in long- and short-term planning for Head Start.
• Assist in the creation of procedures, documents, and other systems to maintain compliance with Head Start Performance Standards.
• Assist the QA Manager and Director of Compliance and Accountability in managing the maintenance of accurate ChildPlus data.
• Participate in strategic planning for all quality assurance initiatives.
• Maintains strict confidentiality with respect to HS/EHS children, families and staff in accordance with LSF and HS/EHS policies and procedures.
• Attends training and workshops as directed.
• Attends all required staff and parent meetings, as well as Committee meetings, as directed.
• Performs other related duties as assigned.

Education: 

Requires a bachelor’s degree in social work, Social Services, Early Childhood Education or Early Childhood Development; or Business Administration with relevant experience related to Head Start Operations. 

Experience: 

Requires two years of experience working in a social services or education management or specialist position. Bilingual preferred:  English/Spanish or English and other languages present in the local area.

Qualifications

Competencies (Skills/Knowledge & Abilities)

• Knowledge of Head Start philosophy, goals and regulations.
• Knowledge and experience with Head Start specific software packages.
• Math skills needed to calculate figures and amounts such as discounts, percentages and overtime.
• Computer skills to produce and interpret graphs, charts, spreadsheets and other mathematical reports.
• Ability to define problems, collect data, establish facts, and draw valid conclusions; make recommendations and develop implementation strategies.
• Ability to communicate effectively verbally and in writing.
• Ability to write reports and business correspondence.
• Ability to interpret agency, federal and state laws pertaining to the program.
• Exceptional organization skills and attention to detail are required and the candidate must be able to meet designated deadlines.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. 

Amazing benefits package including:

• Medical, dental and vision
• Teladoc (24/7 access to doctors)
• Employee Assistance Program (EAP)
• Long-term disability
• Employer paid life insurance (1X salary), AD&D
• Health and dependent care FSA
• 13 paid holidays + 1 floating holiday
• Generous PTO policy
• 403(b) Retirement plan with 3% discretionary employer match
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.