Quality Assurance Specialist - Tulsa Community College

This role provides operational support to the Academic Advising department. Primary functions will include supporting students through enrollment processing, evaluating course applicability to programs of study, assisting with systems improvements, conducting outreach, managing general phone calls, facilitating appointment arrangements, and responding to emails to support the enrollment and retention goals of the college.Process all registration, audit, and withdraw requests in an accurate and timely manner.

Review and communicate with advisors and students regarding TCC’s Course Program of Study guidelines.

Respond to the Academic Advising email and hotline for generic advice.

Process major change requests accurately and timely.

Bachelor’s degree in psychology, sociology, student personnel counseling, or a related field.

Demonstrated Academic Advising experience.

Ability to synthesize complex cognitive information for a variety of sources to reach a conclusion.

Ability to continuously monitor and observe instant messages, phones, and communication systems.

Ability to interact with a computer and relevant software for extended periods of time.

Basic proficiency with the Microsoft Office Suite and Banner ERP.

Higher Education experience.

3 years Academic Advising experience.