Quality Assurance Specialist - Northeast Family Services
Worcester, MA 01605
About the Job
Northeast Family Services is looking for an experienced Electronic Health Record Quality Assurance Specialist to join our growing team. Don’t miss this opportunity to take your career to the next level and join a growing, well-regarded organization that truly cares for their employees and clients!
The Electronic Health Record Quality Assurance Specialist, in partnership with the QA Manager, will be the in-house expert for all EHR related projects.
Responsibilities:
Collaborate with QA Manager to review, quality check, and clean data sets
Provide a high level of attention to detail and consultative service skills with interactions of staff
Participate in development of training plans for data utilization
Acts as project coordinator for all Clinical Quality related projects such as establishing KPIs, Quality Assurance Plans, monitoring, and reporting on compliance
Responsibility for problem solving, assessing processes and issues, and collaborating with staff and providers to develop solutions resulting in efficient and functional workflows for end users of our software application.
Identifies, assesses, troubleshoots EHR related issues as they occur, and sees through to full resolution.
Coordinate documentation and training.
Maintains proper user control by adding and deactivating users and updating credentials as necessary
Maintains confidentiality of all patient/client and employee information
Collaborates with Program Directors to disseminate and review data as required
Participates in agency meetings and in-services. Completes staff training as required
Other duties as assigned
Qualifications:
High School Diploma or equivalent
Minimum 2 years of experience with data analytics
Minimum 2 years of (EHR) Electronic Health Records technical support, training, and administration experience preferred
Experience in supporting behavioral health programming
Extensive knowledge of and experience with various computer programs including Word, Excel, and Outlook.
SQL experience is a plus!
Excellent communication skills
Ability to formulate positive collaborative relationships with the program managers and staff
Ability to work remotely
Benefits:
Health, Dental & Vision
3 weeks paid vacation
11 Paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
Generous sick time including mental health days
401k retirement plan with up to 4% match
Voluntary short and long-term disability
Voluntary Life Insurance
Dependent care savings account
Mileage reimbursement
Longevity award - Monetary bonus and a vacation day annually
Company provided laptop and cell phone
Opportunity for professional growth
Supervision for licensure provided
Tuition Reimbursement
Personal cell phone discount
Hours / Compensation:
Full Time - Salary starting at 50k