Quality Assurance Technician II - Etain LLC

Quality Assurance Technician II

DEPARTMENT Manufacturing

REPORTS TO Lillian Hough

EMPLOYMENT TERM Full-time

POSITION BASED Chestertown

Etain is a women founded vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in New York. We have retail dispensaries located in Kingston, Syracuse, White Plains and a flagship in Midtown East in New York City.

Our mantra, "Take a moment with Etain", embodies the spirit and belief that their products meet the needs of our community by delivering the highest quality and purest products, so our patients and customers feel good about investing in their health and wellbeing. We foster diversity and inclusion in the cannabis space.

Our purpose is to compassionately provide both medical patients and adult use customers the highest level of cannabis products with outstanding customer service. We are looking for leaders who want to work alongside great talent and create a positive customer centered work experience for their team.

We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the cannabis industry.

Find out more at https://www.etain.com and follow us on LinkedIn.

ROLE SUMMARY

Key Responsibilities:

The Quality Technician supports, measures, guides, and adjusts daily and weekly cultivation quality activities through their oversight and participation in our Quality Management System (QMS). The Quality Technician is responsible for ensuring the overall quality, compliance, and safety within the cultivation department, and to confirm personnel and processes adhere to our production plans and procedures. Activities may span the entire cultivation cycle, from botanical preparation to final product packaging. The ideal candidate will excel as a team leader, with expertise in food safety, HACCP planning, and a strong attention to detail. The candidate should also have a thorough understanding of GMP, GACP, and GAP procedures. This role demands heavy amounts of documentation and systems management; duties are completed individually and occasionally in small teams, under the supervision of the Cultivation Quality Assurance and Compliance Manager.

Lead Your Team, Deliver Exceptional Service, and Drive Sales Growth

All candidates must be able to work in an environment with a safety culture. Extended periods of standing, bending, reaching, and high dexterity functions are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not limited to:

• Analyzing, developing, and implementing quality process improvements for cultivation areas
• Conducting or assisting in cultivations weekly & monthly audits
• Execute quality and compliance goals within cultivation
• Upholding phytosanitary conditions within the cultivation department
• Ensuring quality control, safety, and compliance of all cultivation activities and personnel
• Patterns within the cultivation department that affect quality.
• Monitoring seed to sale system to ensure compliance obligations are met
• Reviewing departments raw materials and inputs ensuring quality and compliance standards are met
• Collaborate on Standard Operating Procedures with department
• Assist in developing work instructions
• Submit end of week reporting and EOD emails
• Documenting incident reports, and executing CAPA plans and investigations
• Ensure proper training, development, and mentorship of employees when needed
• Work with the management to ensure goals and deadlines are being met in a timely fashion
• Ensure department operates in a safe environment, reporting any violations to management
• Verifies sanitation practices and overall sanitary conditions within the cultivation department
• Technical expertise on certain pieces of equipment, as well as ability to troubleshoot and disassemble hardware
• Reviewing cultivations key data collection points, reporting all findings to management
• Independently performs a wide range of complex duties under general guidance from management

This is a demanding role requiring a multi-talented leader with a passion for the cannabis industry and a commitment to exceptional service. Join Etain and empower your community to "Take a Moment with Etain."

• 3-5 years working in a cultivation environment
• Hold excellent interpersonal and communication skills
• Adaptability pivots within schedule
• Strong understanding and experience with seed to sale systems functionalities
• Capable of working independently without supervision
• Understanding of applicable federal, state, and local laws and regulations as they pertain to cultivation
• Ability to accurately follow multi-layered instructions
• Training and guiding other team members on proper protocols and methods
• Capturing, tracking, and reporting data metrics from work areas and activities
• Ensuring consistent quality of work is achieved
• Coordinating work patterns and directives as issued by management
• Maintaining working inventory of necessary equipment for tasks
• Ensuring scheduled cultivation tasks are completed and documented
• Taking direction, staying organized, and keeping detail-oriented with good judgement and integrity
• Collaborating effectively with coworkers when assigned group work, and maintain a culture of continuous improvement as a cohesive team
• Maintaining a clean and organized work environment
• Inputting documentation as required
• Understanding of phytosanitary conditions and procedures
• Following state and company guidelines, Standard Operating Procedures (SOP), Good Agricultural Collection Practices (GACP) and Good Manufacturing Practices (GMP)

Lead with Passion & Expertise

Join Etain and make a difference. Lead your team, deliver exceptional service, and empower your community.

Physical Demands

• This role requires clear communication, mobility, and the ability to work in a professional office and retail environment.
• The ability to operate standard office equipment (computers, phones, etc.) is essential.
• Tasks may involve extended periods of standing, walking, and reaching.
• Occasional lifting of moderate weight (less than 30 lbs) may be required.
• Regular attendance is crucial.

SKILLS / INTERESTS

• Medical device or Active Pharmaceutical Ingredient manufacturing
• Food safety
• Strong attention to detail
• Ethical Conduct
• Leadership skills
• Ability to work in a fast-paced environment
• Work in a safe, efficient manner, adhering to company safety policies
• Basic written and verbal communication skills
• Self-driven, hard working, and able to communicate effectively
• High degree of flexibility, with a strong work ethic
• Effectively manage time and meet all specified deadlines
• Excellent organizational skills
• Strong team player
• Ability to climb, squat, bend, twist, and stand for long periods of time.
• Able to work in an environment with varying temperatures.
• Basic computer skills

Preferred EDUCATION and EXPERIENCE

Bachelor's degree in business administration, Business Management or equivalent experience preferred. Experience working in Cannabis and or a highly regulated industry

REQUIRED EDUCATION and EXPERIENCE

Certified Quality Inspector Certification or obtained within 90 days of employment.

ADDITIONAL REQUIREMENTS

Per state law, you must be at least 21 years of age.

Must successfully complete a comprehensive background check.

Must be able to pass the drug screen.

WORK ENVIRONMENT

This position operates in cultivation and manufacturing environments. This role routinely uses cultivation processing equipment and standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

Etain is an equal opportunity employer, and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.

COMPANY BENEFITS

Etain provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental, and vision insurance, and a paid-time-off program.