Quality Control Coordinator - The Planet Group
West Chicago, IL 01880
About the Job
Job Description
Quality Control Coordinator
Contract
Hybrid
Required:
The Quality Control Coordinator will be responsible for maintaining quality output of all programs to ensure customer retention, customer satisfaction and loyalty. The day-to-day of QCC will include program implementation and management to ensure the most current product knowledge and program updates.
· The QCC will report to the Manager, and will work closely with Dealer Services Manager, Account Teams, Internal Support Teams on the implementation of the product line.
· Innovate with purpose: The company is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. We care about great work and great client relationships.
Responsibilities:
· Implement daily changes to contract information
· Review information prior to mailing
· Proactive in researching any potential issues using current program systems & Program Management
· Research daily concerns or issues – with a resolve in a timely manner.
· Maintain an inventory of program samples to be supplied to the Service Team
· Maintain an organized filing system for documentation
· Develop and maintain efficient process flows for all program implementations
· Responsible for knowing program participation numbers
· Responsible for training both the internal and field reps on product knowledge and ongoing enhancements and changes.
· Maintain current training materials, power points & contracts
· Assist IT and Program Management in the development of new program systems and updates
· Perform other related duties as needed to support corporate objectives
· Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions
Requirements:
- 2-3 years’ experience managing multiple projects/supporting sales team
- Intermediate excel and word
- Relationship building and communication skills.
-Good organizational skills and time management.
- Strong analytical skills
-Proactive
-Strong ability to multi-task
Contract
Hybrid
Required:
- 2+ year’s experience supporting sales
- Experience managing multiple projects
- Intermediate excel skills
- Experience using Salesforce
- Experience working with Program Management and I.T.
The Quality Control Coordinator will be responsible for maintaining quality output of all programs to ensure customer retention, customer satisfaction and loyalty. The day-to-day of QCC will include program implementation and management to ensure the most current product knowledge and program updates.
· The QCC will report to the Manager, and will work closely with Dealer Services Manager, Account Teams, Internal Support Teams on the implementation of the product line.
· Innovate with purpose: The company is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. We care about great work and great client relationships.
Responsibilities:
· Implement daily changes to contract information
· Review information prior to mailing
· Proactive in researching any potential issues using current program systems & Program Management
· Research daily concerns or issues – with a resolve in a timely manner.
· Maintain an inventory of program samples to be supplied to the Service Team
· Maintain an organized filing system for documentation
· Develop and maintain efficient process flows for all program implementations
· Responsible for knowing program participation numbers
· Responsible for training both the internal and field reps on product knowledge and ongoing enhancements and changes.
· Maintain current training materials, power points & contracts
· Assist IT and Program Management in the development of new program systems and updates
· Perform other related duties as needed to support corporate objectives
· Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions
Requirements:
- 2-3 years’ experience managing multiple projects/supporting sales team
- Intermediate excel and word
- Relationship building and communication skills.
-Good organizational skills and time management.
- Strong analytical skills
-Proactive
-Strong ability to multi-task
Source : The Planet Group