Quality Control Manager | El Paso Port of Entry - TRDI

Salary Rate: TBD based on experience.
Schedule: This is an Exempt full-time position; Work schedule varies and requires long hours and weekends.
Benefits include: Medical, Vision, Dental, Paid Time Off, and Uniforms

Summary

The Quality Control Manager (QCM) manages the inspection and processes to ensure adherence to established quality standards, proposes corrective actions to improve procedures and standards. The QCM also recommends new or improved QC methods, procedures and / or standards for the contract assigned or the complete QC program. The QCM is the authority for ensuring contractual requirements are upheld and senior management is made aware of any need for improvement. The QCM is authorized to commit the organization’s resources as necessary to perform the requirements of the contract Quality Control Program. The QCM must have the skills, knowledge, and experience to manage all aspects of the contract. The QCM ensures that projects / departments milestones / goals are met while adhering to approved budgets. This position leads Quality Control activities for the assigned contract and reports directly to the Quality Control Coordinator.

Essential Functions 

• Achieves quality control operational objectives for both their Contract Site and the Corporate QC Department by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Performs quality inspections and generates various reports by using the Computerized Maintenance Management System (CMMS) as required by the contract and senior management.
• Maintains and improves service quality by completing company, system, compliance, and surveillance audits, as well as investigating customer complaints.
• Ensures facility inventory is maintained and updated within CMMS.
• Identifies high risk buildings and utilizes an inspection schedule based upon risk factor.
• Accomplishes quality control objectives by assisting with recruiting, selecting, training, scheduling, counseling, enforcing policies, and disciplining employees.
• Develops quality control plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
• Validates quality processes by establishing service specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
• Conducts safety inspections of project facilities, work tasks, and ergonomics; inputs findings into the QC system and submits findings/reports to the customer, senior management and others as required.
• Updates job knowledge by studying trends and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Provides field information/specifications to prepare estimates for work added to or deleted from the contract.
• Other tasks directed by the Project Manager, Quality Control Coordinator, and Senior Operations Manager.
• Acts as Project Manager alternate or interim in the absence of the Project Manager.
• Obtains and maintains required security clearance and complies with the Drug-Free Workplace policy.
• Maintains safety and health programs that comply with EM 385-1-1 and applicable OSHA, DOD, Armed Forces, federal, state, and local safety, environmental and health requirements.
• Provides a safe and positive teamwork environment in support of the organization’s objectives, mission, and core values to provide employment opportunities for individuals with significant disabilities.
• Travel: This position requires frequent travel in a company vehicle between contract locations. Rarely travel will be outside of the local area and overnight but is a possibility.

Skills/Abilities and Knowledge Required

• OSHA 30-hour General Industry course or ability to acquire certification within 30 days of employment.
• Strong knowledge of governmental Quality Control principles and related software
• Ability to communicate orally and in writing in a clear and concise manner.
• Strong people skills
• Ability to effectively delegate and develop team members.
• Ability to maintain confidentiality of information.
• Ability to make decisions and solve problems while working under pressure.
• Keen eye to detail and strong organizational skills
• Basic knowledge of local, state, and federal employment laws and procedures
• Basic knowledge of wage and hour laws
• Must be able to work a flexible work schedule.
• Extensive working knowledge of Microsoft Office Package (Excel, PowerPoint, Word, etc.)

Qualifications and Requirements

• Bachelor’s degree in business or related field
• 5 years relevant work and leadership experience in a multi-location environment, and or 5 additional years of related experience in lieu of a degree
• Strong ability to organize effectively, delegate responsibility, and solve problems quickly.
• Experience leading high performing teams.
• Ambitious and target focused with a drive to succeed.

Preferred Qualifications

• Certified Executive Housekeeper Certification
• Cleaning Industry Management Standard (CIMS) certification process knowledge
• Experience with Labor Unions and regulatory laws
• Experience in collaborating with community agencies and/or individuals with disabilities.
• Bilingual (English/Spanish)

Physical Requirements and Work Environment

• While performing the duties of the job, individuals will sit for prolonged periods of time working in front of a computer. Additionally, individuals will be required to walk and stand for extended periods of time working at different buildings and in large facilities. The physical demands of this position require use of hands and fingers, reaching with arms, climbing, and balancing. The visual demands of the position require clear vision of less than 20 inches to greater than 20 feet; ability to identify and distinguish colors; peripheral vision and depth perception.

• The work environment of this position may require the employee to work in extreme temperatures: wet, hot, cold or humid conditions (indoor and outdoor); near moving mechanical parts; in high/precarious places; areas where fumes or airborne particles are present; with or around toxic or caustic chemicals; areas where the risk of electrical shock is present; around explosives; areas where the risk of radiation is present; and work that exposes the employee to vibration. The noise level in the work environments and job sites can be loud.

TRDI hires many individuals with and without disabilities, especially those that are transitioning out of the Armed Services:

If you are self-identifying a disability, please submit supportive documentation (i.e., the official medical/psychological diagnosis signed by the appropriate healthcare provider, along with functional limitations + extent) with the application package for full employment consideration. If you have a Vocational Rehabilitation Counselor (VRC) assigned, you can request a 1-page letter on their official letterhead with the same requested information signed by the VRC.  Please fax to 210-572-0408.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Management