Quality Control Manager - AECOM

**Company Description** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. **Job Description** **AECOM** is seeking an experienced person in traffic management control room operations to be the Quality Control (QC) Manager in Miami, Florida at the SunGuide Transportation Management Center (TMC). The SunGuide TMC is a 24/7 operation responsible for traffic and incident management for the Florida Department of Transportation (FDOT) District Six. District Six covers Miami-Dade and Monroe Counties. This position is responsible for monitoring the quality of traffic event data entered by TMC Control Room operations staff and its impact on project performance metrics. The QC Manager should have comprehensive knowledge of other positions at the TMC such as the Construction Coordinator, Shift Supervisor and TMC Operator. The QC Manager is expected to perform the Shift Supervisor and Control Room Staff tasks efficiently. The QC Manager may need to perform TMC Operator tasks during peak times and when TMC Operators are on breaks and/or leave. The QC Manager’s responsibilities include: + Performing and managing the Quality Control of data in accordance with project procedures. This includes grading TMC Control Room staff recorded events, entering TMC Control Room staff errors into the OpQC software, and running reports on Control Room staff performance. + Monitoring and reporting adherence to the TMC Control Room Standard Operating Guidelines and Standard Employee Guidelines. + Providing support and supervision in the Control Room during shifts. + Supporting the training of new Control Room staff and keeping training material up-to date. + Coaching Control Room staff on areas needing improvement and recognizing when Control Room staff has made improvements. + Sharing “on-call” responsibilities (weekends and nights). + Support annual event audit review process. + Detecting improvements and/or enhancements with OTM/OpQC. + Recognizing SunGuide new features within the OpQC grading process in order to avoid delay of data. + Submitting processed events to facilitate monthly reports. **Qualifications** **Minimum Requirements:** + HS + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience. + Must pass a State and Federal criminal history/security background check + State Law Enforcement Radio System (SLERS) background check is required + Must pass a pre-employment drug screen. + Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies. + Constantly operate a computer and other monitoring equipment. **Preferred Qualifications:** + Knowledge of the Florida DOT District Six incident management program. + Knowledge of the Road Rangers. + Knowledge of the SunGuide Advanced Traffic Management Software (ATMS). + Knowledge of TMC control room operations. + Knowledge of Basic Maintenance of Traffic (MOT). + Knowledge of Dynamic Message Signs (DMS). + Effective oral and written communications skills for in-person, radio, and phone conversations. + Ability to work in a team environment. + Ability to multitask. + People skills to be able to coach staff on areas needing improvement. + Available for on-call duties for the 24-hour TMC. + Skilled in the use of computer applications. Preferred are MS Word, Excel, and Powerpoint. + Knowledge of two-way communication radio systems. + Knowledge of the freeway and roadway system within Miami-Dade County. + Knowledge of US 1 within Monroe County. **Additional Information** + This position does not include sponsorship for United States work authorization. + This position does not include relocation benefits. Offered compensation will be based on location and individual qualifications. The expected range is $24.00/hour - $28.80/hour. **About AECOM** AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. **Freedom to Grow in a World of Opportunity** You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. All your information will be kept confidential according to EEO guidelines. **ReqID:** J10115447 **Business Line:** Transportation **Business Group:** DCS **Strategic Business Unit:** East **Career Area:** Operations & Maintenance **Work Location Model:** On-Site **Legal Entity:** AECOM Field Services LLC