Quality Control Manager - USPTO Experience - Latitude Inc

Responsibilities

• Quality Control System Development:
• Design and implement a comprehensive quality control system for USPTO-related processes, including patent and trademark applications, filings, and legal documentation.
• Establish clear quality standards and performance metrics that align with USPTO regulations and guidelines.
• Develop and maintain quality control procedures, checklists, and audit systems to monitor all work products for compliance and accuracy.
• Quality Assurance:
• Conduct regular audits of work processes to ensure the accuracy of patent and trademark filings, compliance with USPTO standards, and adherence to deadlines.
• Review and approve documents for submission to the USPTO, ensuring they meet all regulatory requirements and quality standards.
• Oversee the correction of any errors or deficiencies identified during the quality control review process.
• Team Oversight and Training:
• Train staff on USPTO quality standards and the importance of maintaining high levels of accuracy and compliance.
• Provide ongoing coaching and mentoring to team members to improve performance and reduce errors in USPTO-related tasks.
• Ensure that all team members follow established quality control protocols and take corrective actions when necessary.
• Performance Monitoring:
• Develop and track key performance indicators (KPIs) to monitor the overall effectiveness of the quality control system.
• Regularly review program performance to identify trends, issues, and areas for improvement.
• Prepare and present detailed reports on quality control findings, metrics, and recommendations to management and stakeholders.
• Continuous Improvement:
• Identify opportunities to streamline work processes and improve the efficiency and accuracy of USPTO-related tasks.
• Stay updated on USPTO regulations and best practices, and adjust quality control measures as needed to reflect any changes.
• Implement corrective and preventive actions to address recurring issues and improve overall quality performance.
• Compliance and Risk Management:
• Ensure that all quality control activities comply with USPTO requirements and federal regulations.
• Manage risks associated with quality control deficiencies, implementing risk mitigation strategies to avoid errors in USPTO submissions.
• Maintain detailed records of all quality control reviews, corrections, and audits for future reference and compliance audits.
• Stakeholder Communication:
• Serve as the primary point of contact for internal and external stakeholders on all quality-related issues pertaining to USPTO filings.
• Work closely with legal teams, project managers, and external clients to ensure a high level of quality in patent and trademark submissions.
• Address any client concerns related to quality control and provide solutions to ensure their satisfaction.

Requirements

• Bachelor's degree in Business, Law, or a related field; a background in intellectual property or patent law is highly preferred.
• 5+ years of experience in quality control, quality assurance, or compliance roles, with at least 2 years focused on USPTO processes or intellectual property services.
• Strong understanding of USPTO filing requirements, patent and trademark processes, and relevant federal regulations.
• Exceptional attention to detail and organizational skills, with a proven track record of maintaining high accuracy levels in complex processes.

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