Quality Control Manager - WorldWide Language Resources

***PENDING CONTRACT AWARD***

Be part of the planning, synchronization and as directed, execution of an international linguist contract.  Worldwide Language Resources is seeking individuals responsible for the planning, oversight and day-to-day operations and oversight of all activities necessary for  successful contract management.  Experience in planning, launching and directing major government, military and/or large multi-discipline support organizations with enterprise-level initiatives is required.  Will regularly report to the COR and ACOR's for meetings, written reports, and scheduled updates.

WorldWide Language Resources (WorldWide) was established in 1995 to provide U.S. and allied governments, corporations, non-profits and non-governmental organizations with highly skilled linguists, cultural experts, role players, intelligence analysts and other professionals.  We support a wide range of operational missions and environments globally, from executive boardrooms in major international cities to austere mission areas.  Our core business is language support services.

We are an Equal Opportunity Employer; WorldWide reaffirms its long-standing commitment to equality of opportunity in every aspect of employment. The decisions and criteria governing the employment relationship, from applicant to candidate to employee, are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

We are an industry leader with extensive experience in the government contracting space handling positions in language services and manpower augmentation.  We focus on end-user requirements, which frequently involves the support of multiple, simultaneous missions in remote, austere, and classified environments.  Our ready state team consists of mission ready employees that have experience in a multitude of areas.  This team of professionals allows us and our clients the ability to flex to the fluid, emerging needs around the globe for language services, assignment coverage, site management and subject matter expertise.

Duties and Responsibilities

• Responsible for implementation of TO Quality Control Plan (QCP). Ensures QCP is reviewed, updated and approved by Government annually or as required
• Responsible for Quality Control of translation/ transcription products and interpretation services including the accurate meaning, context and spelling of words, rules of composition and grammar, and pronunciation in both the target and English language.
• Ensures all service deliverables meet quality standards and performance requirements.
• Responsible for monitoring key aspects of program and contract management, including subcontractor management, recruiting and staffing, security management, and linguist support processes and procedures to ensure compliance with DLITE II and TO requirements.
• Responsible for periodic, routine and scheduled inspections of all aspect of contract performance.
• Responsible for coordinating with program office staff on identified concerns or issues
• Ensures corrective measures eliminate deficiencies and reoccurrence.
• Recommends process performance improvements
• Responsible for timely and accurate reporting on quality

Education: Bachelor’s degree

Certifications: Quality Control Training Certifications may include the following : LSS- Lean Six Sigma PMP- Project Management Professional PQM- Project Quality Management CQE- Quality Engineer ISO- International Organization for Standardization TQM- Total Quality Management TQL- Total Quality Logistics

Experience: Combination of 5 years’ experience as military or contract linguist, intelligence or linguist contract support services program management, or quality control of U.S. Government services contracts in the U.S. Military European Theater of Operations. 

Skills: Competency with project management software tools and program portals. 

Security Clearance: Top Secret/SCI 

Foreign language fluency or DLI graduate in a foreign language highly desired

Education Equivalency: Combination of 10 years’ experience as military or contract linguist, Intelligence, military or contract linguist support services program management, or quality control of U.S. Government services contracts in the U.S. Military European Theater of Operations.