Quality Control Technician - Palmetto Clean Technology
Charlotte, NC
About the Job
Company Description
Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.
Our employees are our most valuable resource. Palmetto has a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.
Summary of Role
The Quality Control Technician is responsible for the review and submission of milestone packages (project documents, photos and design details) to meet project financier requirements. The primary objective of the role is to review completed projects for quality and ensure all financier required documentation is available for submission. They will also review solar monitoring platforms to verify they are created accurately, and confirm the estimated production of sold systems meets the installed design. With daily project throughput review, they will ensure project milestone approvals and rejections are actioned in a timely manner, with clear communication to the internal operations team.
Success Defined
- Prevent post-activation service calls via thorough review of build partner JCO submissions
- Submit M1 & M2 milestone packages within 24 hours of document collection
- Maintain >95% first time submission success rate
Strategic/Tactical Responsibilities
- Review installation photos and job close out documentation
- Review design material, and verify sold production to physical installation
- Review solar monitoring sites, layout, and registered product
- Provide clear and concise kickback reasoning for rejected packages
- Resolve closeout package kickbacks for fast resubmittal turnaround times
- Remain current on install material and methods, product trainings and integration of new products
- Support installation best practices, customer site profile creations, and customer satisfaction
- Identify trends or patterns with partners and drive remediation recommendations
- Contribute to build partner calls with Palmetto's operations teams to drive education and best practices in order to increase photo submission quality and the speed to financier packet submission
Qualifications:
- 2-4 years of experience in a technical or construction based solar role
- Experience with interdepartmental problem solving or project management
- Experience in photovoltaic design preferred
- Excellent oral and written communication skills and ability to work with and influence 3rd parties
- Excellent organizational skills and ability to prioritize.
- Excellent analytical skills
- Experience with standard business tools such as G-Suite, Microsoft Office, etc.
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy
