Quality Coordinator, LPN or LVN - Optum

WellMed, part of the Optum family of businesses, is seeking a Licensed Vocational/Professional Nurse to join our team in Las Cruces, NM. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

This position is responsible for the coordination of HEDIS and STARs data gathering process within the clinic setting.  This role is responsible for the education to the clinic on quality measures and coordinates strategies for closing gaps.  Evaluates the quality and completeness of clinical documentation processes by performing quality medical record reviews, assisting in the improvement of the clinical documentation process, maintaining accurate records of review activities, developing formal training and improvement programs and maintaining up-to-date knowledge of regulatory (HEDIS/STARs) standards and guidelines.

Primary Responsibilities:

• Analyze data, evaluate for possible data integrity and data deficits and document findings


• Analyze and trend HEDIS/STAR rates, identify barriers to improvement of rates and create interpretive exhibits


• Obtains quality detail report and flags patient’s charts with the missing measures


• Works closely with local leadership to execute quality strategies


• Supports and assists PCPs/clinics with quality data collection


• Provides reports and monitors performance at local level


• Engages PCP and clinic staff in developing strategies to close quality gaps


• Supports and improves communications between market and corporate departments


• Maintains education/knowledge base of HEDIS/STARs standards and guidelines


• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Licensed Vocational/Professional Nurse (LVN or LPN)


• 3+ years of healthcare experience to include experience in a managed care setting


• Proficient using Microsoft office applications, including databases, word-processing, and excel spreadsheets


• Ability to travel 75% in Las Cruces Metro area

Preferred Qualifications:

• 2+ years of college, in pursuance of a Bachelor’s or Associate’s degree


• 3+ years of experience with data analysis/quality chart reviews. Must be able to review data and provide recommendations for improvement


• 2+ years of experience working with HEDIS/STAR measures

Physical & Mental Requirements:

• Ability to lift up to 25 pounds


• Ability to sit for extended periods of time


• Ability to stand for extended periods of time


• Ability to use fine motor skills to operate office equipment and/or machinery


• Ability to receive and comprehend instructions verbally and/or in writing


• Ability to use logical reasoning for simple and complex problem solving

In 2011, WellMed partnered with Optum to provide care to patients across Texas and Florida. WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for more than 1 million older adults with over 16,000 doctors’ offices. At WellMed our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. WellMed has more than 22,000+ primary care physicians, hospitalists, specialists, and advanced practice clinicians who excel in caring for 900,000+ older adults. Together, we're making health care work better for everyone.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.