Quality Engineer - EAM-Mosca Corporation

• Manage External and Internal Production Defects:             
  • Manage salesforce workflow for quality cases.
    • Process cases and manage investigations.
    • Document and track product returns and hold quantities.
    • Communicate incoming complaints to production team.
    • Visit customer locations as needed for complaint resolution.
  • Manage RCCA (Root Cause Corrective Action) Process:
    • Document all internal and external defects and create corrective action plan for each event.
    • Develop verification plans and subsequent training plans.
• Develop and Trend Quality Metrics:
  • Record and analyze quality metrics.
    • Review existing data and develop new metrics critical to quality.
    • Develop quality reports as needed.
    • Run monthly quality meetings to provide updates and answer questions for sales and senior leadership.
  • Develop Quality Training:
    • Determine required training and qualifications.
    • Develop testing qualification matrix.
    • Create training modules, flashes, guides, and review plans.
• Manage QMS:
  • Single point accountable for QMS
    • Control quality manuals, policies, and procedures.
    • Maintain/develop ISO documentation as required.
    • Complete internal ISO auditing as required.
• Oversee production quality and maintain quality records:
  • • Perform regular quality audits.
    • Manage testing equipment calibration and service requirements. 
    • Recommend process/standard adjustments to prevent defects.
    • Assume responsibility as process engineer and/or lead to guide crew when leadership is not present.
    • Aid in process troubleshooting as needed.
    • Perform any other reasonable tasks requested by manager or site leadership.

• Required:
  • Strong safety focus
  • 4-year degree in either polymer, chemical, mechanical, or general engineering
  • Experience in plastics extrusion, strapping experience preferred.
  • Strong computer skills and familiar with Microsoft Windows applications.
  • Must have excellent written and oral communication skills, and comfortable speaking in front of large groups. Able to read and write in English.
  • Willing to obtain Lean Six Sigma certifications.  
  • Ability to keep neat and organized records and files with attention to detail.
  • Good problem-solving skills.
  • Able to perform basic physical tasks such as lifting 50lbs.
  • Willing to work a flexible schedule.
• Preferred:
  • Knowledge of ISO 9001:2015 standard
  • Lean Six Sigma Green, Black, or MBB Certification
  • Bilingual; Spanish and English
  • Emphasis on personal and professional growth, keeps knowledge and skills current.
  • Familiar with SharePoint software
  • Familiar with Salesforce software
  • Knowledge of capability analysis and setting specifications
  • Knowledge of improvement methodologies including DMAIC
  • Knowledge of conducting gauge R&R studies

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