Quality Engineer II at Kforce Inc.
Tamarac, FL 33321
About the Job
- Quality Engineer will administer the warranty quality management system, including documentation, tracking, and analysis of warranty claims, returns, and customer complaints
- Analyze warranty data to identify trends, patterns, and root causes of product failures, utilizing statistical analysis tools, such as Pareto charts, trend analysis, and failure rate analysis
- Conduct root cause analysis (RCA) and corrective action planning to address identified warranty issues, collaborating with cross-functional teams to implement effective solutions
- Develop and implement preventive measures to minimize warranty claims and improve product reliability, including design changes, process improvements, and supplier corrective actions
- Lead cross-functional teams in the investigation and resolution of complex warranty issues, coordinating activities such as failure analysis, testing, and validation
- Monitor warranty performance metrics, such as claim rates, repair costs, and customer satisfaction, and provide regular reports and analysis to management
- As a Quality Engineer, you will collaborate with suppliers and vendors to address warranty-related issues and ensure compliance with warranty terms and conditions
- Provide technical support and guidance to customer service, field service, and sales teams on warranty-related matters, including troubleshooting and resolution of customer issues
- Drive continuous improvement initiatives to enhance warranty processes, reduce warranty costs, and increase customer satisfaction
- Other duties as assigned
Requirements:
- BS Engineering degree (Mechanical, Electrical, Chemical, or Industrial)
- Strong technical background, with knowledge of quality management systems, statistical analysis tools, and root cause analysis methodologies
- Experience with warranty data analysis and reporting, including familiarity with warranty management software systems
- Proficiency in statistical analysis tools, such as Minitab or JMP, for analyzing warranty data and identifying trends
- Excellent problem-solving skills, with the ability to analyze complex issues, prioritize tasks, and implement effective solutions
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders
- Customer-focused mindset, with a commitment to delivering high-quality products and services that exceed customer expectations
- Detail-oriented and organized, with the ability to manage multiple projects and deadlines simultaneously
- Demonstrated experience working with ERP systems, supporting software, and large databases (experience with SAP S/4, Cority QMS, and Salesforce preferred)
- LEAN Six-Sigma training / certification preferred.
- ASQ certified quality engineer preferred.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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