Quality Improvement Specialist - Health Care For the Homeless Inc
Baltimore, MD 21202
About the Job
Overview
The Quality Improvement (QI) Specialist facilitates improvement projects and initiatives that advance the work, mission, and strategy of Health Care for the Homeless. The person in this role trains, coaches, and supports multidisciplinary teams across the agency in achieving clinical, operational, and client experience goals. This person works closely with the entire Quality Team, as well as clinical and health informatics departments.
Key Role Responsibilities
- Effectively applies performance improvement methods, tools, and techniques to support multi-disciplinary teams in designing and implementing improvements across the agency
- Ensures that QI work is done through a racial equity and inclusion lens that identifies and seeks to address notable disparities between client populations
- Supports the planning and implementation of the annual Performance Improvement plan
- Supports and leads improvement projects through project management and group facilitation. This includes scheduling meetings, planning agendas, developing meeting materials, facilitating discussions, summarizing decisions and next steps, assisting in communication and deliverable development, and implementation planning. Able to assess and respond to group dynamics to create an engaging and productive experience
- Acts as a consultant on improvement science and data driven decision making; analyzes and evaluates data and workflows with the goal of identifying, prioritizing, and addressing performance improvement opportunities
- Pulls, prepares, and shares data in a way that is meaningful, approachable, and transparent to staff, clients, community partners, and organizational leaders
- Plans, coordinates, and conducts QI trainings for the agency and engages staff in development of their performance improvement skills
- Plans, coordinates, and helps facilitate monthly PI committee meetings for the agency
- Assists with activities related to compliance with organizational policies, funders, accrediting bodies, and/or regulatory agencies
Key Agency Responsibilities
In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:
- Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance
- Actively participates in performance improvement and advocacy activities that support the mission
- Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations
- Performs other duties on an as-needed basis
Knowledge, Experience and Skills
Formal Education and Training
- Bachelor’s degree in Public Health, Social Work, Nursing or Health Administration with one year of experience OR Associate degree with at least 5 years of health administration experience
Experience
- Two years of experience in Quality Improvement in an ambulatory, community or public health setting preferred
- Familiarity with the IHI Model for Improvement, Lean, and/or Six Sigma preferred
- Experience with an electronic health record system or other clinical data system preferred
- In-depth understanding of health care required; experience in a clinical setting preferred
- Experience with visualizing data in concise, meaningful and understandable ways, and familiar with best practices related to data visualization including Statistical Process Control
- Experience in project management required
- Experience working with people who are experiencing homelessness or from low-income backgrounds preferred
- Familiarity with value-based care models preferred
Skills
- Excellent interpersonal and relationship-building skills
- Superior attention to detail, organized, and able to manage deadlines
- Ensures accountability and follow-through for self and others
- Strong analytic skills; able to gather and interpret complex data and present in a meaningful, user-friendly format
- Ability to create an encouraging environment that fosters creative team problem solving
- Strong written and verbal communication skills; able to clearly and effectively communicate
with and present to a wide range of audiences
- Proficient in MS Excel, Word, PowerPoint, Outlook, and Visio
- Self-motivated; able to independently prioritize multiple projects and make thoughtful, considered decisions
- Proactive and curious approach to work
Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+ individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.
PI250655691