Quality Improvement Specialist HYBRID - Rotech Healthcare Inc.

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.  We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Summary

We are seeking a dedicated Quality Improvement Specialist for our Compliance department. Position is responsible for participating in the development, coordination and implementation of quality improvement programs and monitoring these programs throughout the organization.

Essential Duties and Responsibilities

• Minimal overnight travel depending on business needs
• Attend Quality Assurance/Improvement, Utilization Review meetings with payers as delineated by supervisor
• Compile findings in oral, written and graphic form; and prepare corrective action plans and recommendations for improvement
• Complete corrective action plans in order to ensure that desired outcomes are achieved and program changes are maintained
• Complete special projects and other duties as assigned
• Create and maintain constructive working relationships with management and field staff
• Maintain confidentiality of departmental and company information
• Participate in department and company meetings and events as delineated by supervisor
• Participate in evaluation and assessment of current practices in order to identify improvement opportunities/strategies for the delivery of effective quality improvement programs
• Participate in the development, coordination and implementation of quality improvement programs
• Prepare report/summary of key findings and recommendations of quality improvement efforts
• Remain current in program changes through review of pertinent publications and self-study
• Serve as a resource for field staff, managed care companies, the Veterans’ Administration and any other designated payer
• Submit routine reports to supervisor as requested
• Performs other duties as assigned

Supervisory Responsibilities

• None

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• Two year degree from an accredited college; or equivalent combination of education and experience will be considered
• Previous relevant experience in quality/assurance improvement

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with employees to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Write detailed reports, summaries and corrective action plans
• Make effective presentations to management, employees and external customers with a high degree of professionalism and confidence
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands

• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork
• Minimal overnight travel depending on business needs

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
• Office equipment; fax machine, copier, printer, phone and computer

Work Environment

• Office environment
• Minimal overnight travel depending on business needs

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities 
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.