Quality Improvement Specialist I - Hoyleton Youth and Family Services

POSITION SUMMARY

Quality Improvement Specialist I- Responsible for providing various services supporting agency quality improvement while assisting in compliance with DCFS, DHS, Medicaid, COA, and other accreditation and funder standards as applicable. This position is responsible for ongoing monitoring and evaluating of agency departments for quality and compliance measures and making recommendations based on findings.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Regulatory Compliance

• Analyzes and audits documentation for best practice and for compliance with agency/regulatory/reimbursement standards

• Provides recommendations and implementation support when processes and procedures do not support positive outcomes

• Promotes ongoing support of Council on Accreditation (COA), DCFS, and Medicaid recertification by assisting with procedure development and data collection;

• Provides support during Medicaid, DCFS, DHS, COA, and all other external program reviews and remains current on requirements

• Oversees the entire process for customer and stakeholder satisfaction surveys and HYFS-required surveys

Quality Improvement

• Identifies barriers and creates tools to improve workflow efficiency

• Targeted projects for specific programs to include audits, training, and workflow redesign as needed 

• Establishes and maintains an action plan to improve key performance indicators 

SKILLS and ABILITIES

• Possesses the experience, personal qualities, and practice skills to work effectively with professionals from various internal and external disciplines.

• Attention to detail.

• Strong organizational and time management skills.

• An ability to work independently and as part of a team.

• Ability to problem solve.

• Excellent interpersonal, oral, and written communication skills.

EDUCATION AND/OR EXPERIENCE

• A High School diploma or equivalent is required

• A Minimum of two years of experience in a human service or business field is required, or equivalent work experience.

• A Minimum of one year of experience in providing quality assurance functions

• Must be at least 21 years of age

• Must possess and maintain a valid driver's license

• Must possess and maintain proof of automobile insurance

CARE & TCI

One of the essential job functions of any position within the agency is to align your performance with our overarching philosophy of CARE. All decisions, actions, communication, and performance should align with the six CARE principles (Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed). Not only must you complete the CARE training with satisfactory participation, but you must then put that training into practice in your everyday work.

Every employee must also pass TCI training with a satisfactory grade in written and/or physical testing. All employees must remain current on refresher training that is provided monthly at all locations. You will be tested every 6 months on the physical portion, if applicable to your position. You will be tested annually on the written portion, regardless of your position. If you are not current on your TCI refresher training every six months, you will be required to retake the full course. If you do not pass either test, you may be required to retake the full course. Not only must you complete the TCI training with satisfactory participation, but you must then put that training into practice in your everyday work.

Location: 62208