Quality Integration Manager - Philadelphia Fight

Philadelphia FIGHT

Quality Integration Manager Job Description

Hours: M-F 9:00 to 5:00

Department: Quality Improvement/Assurance

Location: All Health Centers

Reports to: Director of Quality Improvement and Assurance

Full-Time, 40 hours per week, Exempt

Philadelphia FIGHT is a leading Federally Qualified Health Center with multiple clinical sites, providing access to state-of-the art, culturally competent primary care, advocacy, social services, consumer education, and outreach for all patients in need, regardless of HIV status or insurance status. Each clinic has a unique focus, these include primary care for People Living with HIV, primary care for individuals returning from incarceration, primary care for pediatrics, adolescent, and young adults, primary care for people experiencing homelessness, primary care for injection drug users, gender affirming care, dental and behavioral health.

The Quality Integration Manager of Philadelphia FIGHT Community Health Centers reports to the Director of Quality Improvement and Assurance. The Quality Integration Manager is responsible for coordinating Quality Improvement and Assurance projects and activities within the Quality Department's subdivisions of Quality Improvement and Assurance, Data Analytics, and Clinical Applications (EHR). The Quality Integration Manager is additionally responsible for communication and education related to Quality Department Projects and Initiatives.

QI/A Integration Responsibilities:

The Quality Integration Manager is responsible for integrating and coordinating all key components and activities, from beginning to end, of the Quality Improvement Project process.

• Working closely with the Director of Quality Improvement and Assurance, Director of Risk Management, CMO, Medical Directors, Practice Coordinators, Director of Risk Management, CQM Committee, etc. the Quality Integration Manager will help inform the selection of Quality Improvement Project/s (QIP/s).
• Once a QIP is selected the Quality Integration Manager will work to identify key stakeholders and/or coordinate the formation of subcommittees
• Working with the stakeholders/subcommittee the Quality Integration Manager will determine what data is needed for analysis or reports for on-going Project needs.
• The Quality Integration Manager will take a direct role in working with the Clinical Application (EHR) to support taking the lead on EHR optimization related activities related to QIPs
• The Quality Integration Manager will need to have or develop expertise in EHR application functions and work closely with Data Analytics to ensure that new functions and workflows support current and future needs for data capture and reporting.
• The Quality Integration Manager will ensure that QIPs are seen fully to meaningful completion with the development and implementation of training related to any resulting changes to workflows, procedures, etc.
• The Quality Integration Manager is responsible to research, coordinate, and implement EHR optimization projects that integrate external electronic health information and exchange platforms with FIGHT's EHR. Allowing for the import of data on important quality measures that were completed at outside facilities.
• The Quality Integration Manager is responsible to research, coordinate, and implement EHR optimization projects that integrate external EHRs/EHR portals with FIGHT's EHR. Allowing for access and integration with external health systems to effectively coordinate care (obtain specialist visit follow-up documentation, hospitalization and ER visit notifications, radiology test results, etc.)
• The Quality Integration Manager will develop and provide trainings directly as needed, as well as developing and implementing curriculum for on-boarding and annual training as needed.
• The Quality Integration Manager may also be assigned Projects outside of the traditional scope of Clinical Quality Improvement that require the coordination and integration of multi-disciplinary teams throughout the health centers (e.g. Social Work, Billing, Records, Front desk).
• Other tasks as assigned

Quality Improvement and Assurance (QI/A) Responsibilities:

The Quality Integration Manager is expected to support the Director of Quality Improvement and Assurance to:

• Coordinate Quality Improvement Projects (QIPs) as well as the coordination of the interdisciplinary Quality Assurance Committee.
• Coordinate and Manage Quality Improvement Project Subcommittees
• Coordinate with Risk Management to design and implement Quality Improvement Projects in response to risk events
• Ensures that staff understand their roles in accomplishing objectives and established performance expectations
• Work closely with CMO, Medical Directors, Practice Coordinators, and key stakeholders to ensure all staff are trained on new and established clinical and quality metrics and workflows
• In coordination with CMO and Medical Directors, develop, implement and enforce clinical policies and workflows in accordance with funding requirements
• As assigned, assist the Director of Quality Improvement and Assurance in the preparation of Quarterly updates to the Board of Directors related to Quality Department Projects and Activities.
• Responsible to update and distribute the annual Patient Satisfaction Survey and prepare the report of Survey results for the Board of Directors, including Survey findings and related improvement projects and/or recommendations
• Develop, update, and maintain Quality Improvement/Assurance and Clinical Application Policies and Procedures in coordination with Director of Quality Improvement and Assurance and Department Subdivisions and coordinate related staff communication and training regarding new and updated Policies and Procedures
• Other tasks as assigned

Supervisory Responsibilities:

Current department size and structure does not require the Quality Integration Manager to provide supervision. However, the Quality Integration Manager may be required to provide direct supervision to 1-3 direct reports dependent on department growth and future structure.

Qualifications

• Minimum requirement includes a Master's degree in a field related to leadership or the specific clinical specialty.
• 3-5 years of experience in a leadership position in healthcare, preferably a FQHC is preferred.
• Experience in dealing with a diverse and dynamic workforce
• Experience in partnering with Leadership and Multidisciplinary team in a Healthcare setting resulting in the development and implementation of operational strategies.
• Certification in their Professional discipline
• Possess interpersonal skills, which allow effective interaction with clients and multiple providers while maintaining a spirit of hope and empathy.
• Proficiency in Electronic Health Records (EHR), with expertise in eClinicalWorks preferred.
• Familiarity with regulations governing healthcare and practice scope.

• Experience working in Quality Assurance and Risk Management is preferred.
• Previous supervisory/managerial experience is preferred.
• Experience working with a non-profit community health center is preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel and PowerPoint required.
• Experience working with clinical informatics databases containing Protected Health Information.

Physical Demands:

• Occasional move or transport 10-20 lbs.
• Ability to remain in a stationary position approximately 80% of the time
• Ability to work at a computer screen for long periods of time
• Ability to continuously move between spaces inside and outside the office.
• Ability to ascend and descend stairs frequently.
• Ability to squat/position self/or operate to work in space close to the ground occasionally.

Work Environment:

• Generally, works in a clinical office environment but may occasionally be required to perform job duties outside of the typical clinical setting.
• Local travel required between Philadelphia FIGHT Health Centers.
• Occasionally national/international travel TBD
• Availability for occasional work outside of regular office hours.
• Ability to work from home with WiFi / Computer Access as needed.

Compensation

Competitive, benefits included.

Other

• Initial probationary period is three months (90 days).
• Benefits including health benefits as per employee handbook begin on the first day of work.
• FIGHT is an EEO, Affirmative Action, LGBTQIA, and people living with HIV/AIDS and protected veterans institution.

Required Screenings

• Must complete Philadelphia FIGHT Credentialing and Privileging to provide direct services with Federally Qualified Health Centers.
• Philadelphia FIGHT requires proof of completed COVID-19 vaccination series for all new employees hired. Medical and religious exemptions will be honored consistent with EEOC regulation.