Quality Liaison - Global Connections to Employment

Overview

Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners – as well as federal, state and local governments – GCE is one of the country’s largest private employers of persons with disabilities. Learn more at GCE.org. 

Overview: 

The Quality Liaison is responsible for safely performing contract duties as assigned by management. Quality customer service is expected to be provided at all times, this role preserves efforts by Global Connections to Employment to deliver excellent service. Knowledge and willingness to learn all aspects of the job is a requirement of the position.

Role Requirements

• Must have a minimum of two (2) years of experience in contact center or related services. 
• Must have a minimum of one (1) year serving as a Patient Appointment Technician on the CMHS contract.
• Must have the ability to work independently as needed to support the group effort. 
• Must be able to interact effectively with customers and team members. 
• Must be physically able to perform general tasks detailed in the assigned contract. 
• Must be able to pass organizational screening requirements, including state or federal background screenings, as appropriate. 

Compensation:

The hourly rate for this positions is $20.7088. 

GCE Benefits:

At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off. 

Physical Requirements:

This job operates in a professional office environment. The physical demands described here represent those that a team member must meet to perform the job's essential functions successfully. Flexibility related to work hours as project demands arise.

• Occasionally required to move up to 5-40 pounds.
• Must be able to remain in a stationary computer position for extended periods.
• Must be able to use hands and fingers to type.
• Must be able to reach with hands and arms for using a computer.

The mental demands, physical demands and environmental factors described here are representative of those that must be met by a team member to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

To Apply:

Interested applicants please visit https://gce.org/work-for-gce/overview/ and complete the on-line application. If you require additional assistance, please call Human Resources at 850-469-3729.

GCE is putting our employee health and safety first by following guidance from local health departments and the Centers for Disease Control and Prevention (CDC) recommendations on preventing the spread of COVID-19.

Global Connections to Employment, Inc. is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Drug Free Workplace Employer.