Quality Management Director - Veterans Evaluation Services (Hybrid - Houston, TX.) - Maximus Services, LLC

Maximus is currently looking for a Quality Management Director to support the Veterans Evaluation Services (VES) team. This is a hybrid position that requires you to work both onsite in our Houston, TX office as well as remotely. The Quality Management Director provides oversight for all quality management activities across the MAXIMUS Federal Services Division, including quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project reviews, and associated follow-up actions.

Job Summary

Essential Duties and Responsibilities:

- Provide oversight for all quality management activities across the MAXIMUS Federal Services Division, including quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project reviews, and associated follow-up actions.

- Provide thought leadership and expertise related to quality management and compliance, including an understanding of quality management best practices, industry trends, and governmental requirements.

- Develop strategies and solutions for quality functions within business development opportunities at multiple federal agencies, including innovative, cost-effective approaches for quality management meeting contractual and governmental requirements.

- Contribute to the attainment of business goals through monitoring performance outcomes, effectively influencing change, improving existing processes, and building strong relationships across the entire organization.

- Define strategies and process to implement a comprehensive quality management discipline across multiple projects.

- Build a team responsible for quality management across the Federal Services division, including both direct reports and staff in a matrix reporting relationship.

- Direct teams locally and in remote locations.

- Continually monitor metrics and performance across multiple projects.

- Facilitate the sharing of best practices through project review process, and technical assistance to projects in quality and process improvement related areas.

- Provide guidance and oversight to projects developing quality plans and methodologies to maintain robust quality management systems meeting all necessary compliance standards.

- Direct all compliance certifications, including ISO 9001:2000 quality management standards and URAC.

- Serve as member of a collaborative management team, and conduct regular management review meetings.

- Direct the design, development and implementation of reports to continuously monitor and measure all aspects of quality performance for multiple functional areas and projects.

- Monitor metrics and engage in activities to improve performance as needed.

- Maintain a professional and effective approach of raising and addressing quality assurance issues, suggestions and complaints.

- Serve as the primary point of contact for the escalation of quality issues.

- Maintain confidentiality of quality assurance information in compliance with quality policy.

- Travel to project locations as needed.

Minimum Requirements:

- Bachelor's Degree is required.

- 10-12 years of related professional experience.

- Direct and control the activities of a broad functional area through several department managers within the company.

- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

- Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.

- Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.

- Ensure budgets and schedules meet corporate requirements.

- Regularly interacts with executives and/or major customers.

- Interaction frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

- Report to Senior Director or VP level.

Education and Experience Requirements

Additional Requirements:

• Must live in or near Houston, TX
• Ability to work both remotely and onsite in our Houston, TX office required
• The ability to travel for work up to 25% of the time

• High level of PC skills required.
• 8+ years quality leadership experience with a demonstrated ability to lead and manage people and teams
• Must possess strong communication, project management and leadership skills as well as have the ability to manage multiple projects simultaneously.
• The candidate must be highly organized and disciplined and be able to demonstrate their ability to meet deadlines.
• Self-starter with demonstrated efficient work methods, high analytical & problem-solving skills, and ability to handle multiple tasks in a fast-paced environment.
• Capable of working as part of a multi-disciplined team.
• Experience in quality management systems is essential.
• Experience scaling the Quality function in a fast-paced, start-up environment
• Ability to work independently and cross-functionally to provide effective updates at executive level
• Detail oriented with well-developed organizational and analytical skills.
• Creative problem solving, flexibility, and good negotiation skills
• Proven ability to drive results to established timelines
• Proven ability to communicate effectively both in writing and verbally with staff at all levels of the organization
• Must have experience managing remote business activities
• Must be comfortable and effective acting as a catalyst for change
• Candidate must be performance and results oriented and be able to develop, motivate and lead effective teams
• Hard driver, high energy, positive attitude, works well under stress and with ambiguity

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net )
• Preferred Windows or Mac (no Chromebooks)
• OS for Windows - Windows 10 or newer
• OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• USB plug and play wired headset with a microphone and noise suppression
• Private work area and adequate power source
• A second monitor is highly recommended for most positions

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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $190,000.00/Yr.

Posted Min

USD $78,300.00/Yr.