Quality Management Systems Specialist - Quaker Houghton

Company Overview:

At Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial companies and to this day our experience and expertise show in the actions and dedication of our Associates worldwide. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Position Summary:

Responsible for supporting the effective functioning of the quality systems and programs in North America under direct supervision of the Manager Quality Assurance North America.

Job Accountabilities:

• Support the North America Quality Management System (QMS), its policies and programs.

  • Coordinates and supports ISO 9001 and other QMS at Quaker Houghton locations.

  • Supports the ISO QMS program with external audit registrar.

  • Attends audits and management review meetings.

  • Assists in developing and writing documents (Standard Operating Procedures, Quality Manuals, Work Instructions).

  • Manages the document control program.

  • Conducts Quality Assurance orientation and various training programs for new hires and other associates.

• Assists and coordinates Quaker Houghton’s QMS Internal Audit process:

  • Develops annual internal audit schedule.

  • Schedules annual internal audits at Quaker Houghton facilities with Quaker Houghton quality internal auditors, site management, and site representative.

  • Conducting internal audits.

  • Writes audit reports and conducts reviews with sites.

  • Recommends corrective actions.

  • Leads internal and external audits of the various quality elements

• Administrates Corrective and Preventive Action process

  • Enters non-conformances into Quaker Houghton’s CAPA (Corrective and Preventive Action) system.

  • Issues and documents Corrective Actions (CARs) stemming from customer complaints, audit non-conformances, process non-conformances which affect Quaker Houghton’s internal and external customers, processes, and interested parties.

  • Reports on the status of CARs and follows up on outstanding actions.

• Other duties and responsibilities

  • Generate various quality system reports.

  • Assist process owners in developing meaningful metrics, root cause analysis for CARs, and implementation of corrective actions.

  • Cooperate with various other Quaker Houghton departments and locations to build the Quality Culture within Quaker Houghton.

  • Handles non-routine situations for review and approval by senior staff

  • Independently reviews and monitors the status of controlled documents (i.e., SOPs, Specifications, Methods, Protocols, Training Materials, etc.)

  • Deliver training for more complex/non-routine/individual/small group training

  • Participate in and guide the development and instructional design of training offerings and materials

  • Supports Management of Change review and approval

  • Assists in developing user requirement specifications and conduct risk assessments

  • Participates in oversight of Internal Audit and Supplier Quality Programs with guidance from management

  • Participates in the development, implementation and monitoring of training programs

Education, Experience, Skills & Competencies:

Education:

• Bachelor’s or Associates degree in a technical field, preferably in the chemical industry.

• Trained ISO 9001 internal auditor or willing to obtain training and certification.

Experience:

• 1 – 3 years of experience in ISO 9001 Quality Management Systems, or an equivalent combination of education and experience with other management systems.

Skills & Competencies:

• Knowledgeable in 6 Sigma DMAIC methodology and root cause analysis.

• Trained ISO 9001 internal auditor or willing to obtain training and certification.

• Excellent organization and prioritization skills

• Excellent written and verbal communication skills

• Strong influencing skills

• Demonstrated problem resolution ability

• Understanding quality assurance systems

• Demonstrated ability to lead complex investigations with minimal supervision

• Demonstrated advanced technical knowledge

• Demonstrated ability to manage process improvement projects

• Demonstrated ability to identify and implement cross-functional improvements

• The ability to keep colleagues apprised of projects and status independently and appropriately; to anticipate future needs based on prior experiences.

• The flexibility to recognize changes in priorities and make adjustments as needed; to look for opportunities arising out of changing parameters

• The accountability to reach established goals or targets for moderately complex tasks with the involvement of immediate teammates without compromising commitments

• The ability to produce high quality technical work with clear understanding of quality expectations; to analyze quality considerations independently and present to manager for final decisions

• The ability to produce high quality technical work with clear understanding of quality expectations; to analyze quality considerations independently and present to manager for final decisions

• The capability to assist other team members in a small number of areas and learns additional knowledge cooperatively; to build influence by completing tasks and presenting new ideas; to contribute to cross-functional work; to build relationships internally and coordinates work with others

• The capability to develop networks that are diverse in level and function, to identify and initiate new relationships as well as creative alliances to accomplish business objectives, and inspire people with diverse needs to work together for mutual benefit.

What's in it for you:

• Competitive pay programs with excellent career growth trajectory

• Opportunities to see your efforts contribute toward the success of the business.

• Work for a global leader in the industrial process fluids industry

Quaker Houghton is an equal opportunity employer committed to creating a diverse workforce. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities. Applicants with a disability who need assistance applying for a position may emailOneHR@quakerhoughton.com.