Quality Manager - Luster National
Norwalk, CA
About the Job
Who is Luster National?
Luster National, Inc. (Luster) is a strategic consulting firm, headquartered in Mill Valley, CA, with offices nationwide, that specializes in management consulting services and program, project, and construction management activities. For over 34 years, we have led projects across the US focusing on various sectors including roads and bridges, transit, aviation, and select vertical work. Our values, refined over decades, highlight client focus, professional integrity, and social responsibility.
We're proud to share that our firm, and its quality management system, is ISO 9001:2015 certified! We have a successful track record spanning a broad spectrum of professional services, including:
- Strategic Consulting and Planning Services
- Program, Project, Construction and Facilities Management
- Environmental Consulting
- Quality and Risk Management
- Stakeholder Alignment
- Program Controls and Document Management
- Utility and ROW
- Construction Management Related Services
- Public/Community Outreach
- Diversity, Equity, and Inclusion (DEI)
- Workforce Development
Why Luster?
At Luster, we believe that our employees are the heart of our success. We recognize that each team member is not only a professional but a person with diverse roles and responsibilities both within and outside the workplace. Our culture reflects this understanding, fostering an environment where individuals are supported holistically—personally, professionally, and creatively. We understand that our success is directly tied to the well-being and development of our people. This is why we are committed to creating a workplace that values the whole person—embracing who they are, what they bring, and how they can grow. By doing so, we ensure that our team members are not just employees, but empowered individuals who contribute to the collective success of our company and the communities we serve.
About the Position
We are seeking experienced and successful Quality Managers who will play a pivotal role in shaping quality management systems (QMS) for our design processes. You'll lead, manage, and implement key quality strategies, ensuring every aspect of our projects meets the highest standards. If you're passionate about applying ISO 9001 principles, driving continuous improvement, and making a real difference, this is the perfect opportunity for you.
This posting is for future long term, full-time, onsite positions located in Norwalk, CA.
Responsibilities
- Lead QMS Development: Design, manage, and maintain quality management systems for a range of projects, ensuring adherence to industry standards.
- Ensure Compliance: Identify, track, and resolve non-compliance issues while implementing effective corrective actions.
- Conduct Audits: Lead comprehensive audits to monitor program quality, including design, procurement, and construction activities.
- Engage with Leadership: Collaborate with senior leadership to enhance ISO 9000 processes, providing insights and recommendations for quality improvements.
- Training and Development: Support quality systems by developing and delivering ISO 9001 training across teams.
- Documentation and Reporting: Maintain accurate quality records and reports, ensuring compliance with project standards and company expectations.
- Continuous Improvement: Drive initiatives like Lessons Learned and RCA processes to continuously enhance project quality.
- Collaborate and Communicate: Work closely with cross-functional teams to align efforts and drive project success.
Skills and Attributes
- Excellent written and verbal communication and interpersonal skills.
- Excellent multi-tasking and organizational skills.
- Collaborative mindset that fosters teamwork, trust, and positive relationships.
- Natural curiosity, problem-solving abilities, and a passion for continuous improvement.
Minimum Qualifications
- Bachelor's degree in engineering, construction management or equivalent combination of education/experience.
- 5+ years of experience within quality management.
- Expertise in ISO 9000, ASTM, ASME, ANSI standards, and experience leading quality initiatives.
- Proven experience coordinating with a project management team and providing appropriate levels of support, coaching and influence.
- Proficiency with Microsoft Office Suite (e.g., Outlook, Work, Excel, etc.)
Preferred Qualifications
- 10+ years of direct experience in quality management, particularly in transportation infrastructure (highway, bridge, rail, or roadway projects).
- ASQ certification (CQE, CQM, CSQE, CQA-HACCP, etc.).
- PMP certification is a strong advantage
Compensation Details
The salary range listed for this role is $95k-125k annually. The final salary offered is based on multiple factors and is thoughtfully aligned with each candidate's level of experience, breadth of skills, total education achieved, certifications/licenses that have been obtained, etc.
Just LOOK at the Benefits We Offer!
- Unlimited Flexible Time Off
- Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts (Healthcare and Dependent/Elder Care)
- Long Term Disability Insurance
- Short Term Disability Insurance
- Life Insurance and Accidental Death & Dismemberment Policy
- 401(k) Plan with Guaranteed Employer Contribution
- Formal Career Planning and Development Program
- $2,500 Annually Towards Professional Development
- Wellness Program with Monthly Wellness Stipend
- Company Cell Phone or Cell Phone Plan Reimbursement
- Free Personalized Meal Planning & Nutrition Support with a Registered Dietitian
- Free Personal Financial Planning Services
- Employee Assistance Program
- Employee Discounts
- Employee Referral Bonus #IN-LNJS
Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and/or federal regulations.
This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Luster does not accept unsolicited resumes. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.
Please email hiring@luster.com for accommodations necessary to complete the application process.
