Quality Manager - Bedgear

Job Title: Quality Manager

Hours Available: M-F 8:00am-5:00pm EST (1-hour lunch break)

FLSA Class: Exempt

EEO1 Classification: Professionals

Physical Address: Rock Hill, SC 29730

Salary Range: $78,280 - $131,840 (Actual compensation will be determined based on experience, location, and other factors permitted by law)

Why Work @ BEDGEAR?

If you’re looking for a career and not just a job, BEDGEAR provides a work environment that accelerates growth for all its team members. Keeping up with the everyday challenges of a fast-growing consumer goods company demands a team of all-in players, who are focused on continuous improvement, collaboration, leadership, and have a growth-mindset. If you want to elevate yourself personally and professionally, surrounding yourself with others that share the same values, beliefs, and behaviors will provide the support and extra push to reach new heights and smash new goals. At BEDGEAR you can expect to find successful teammates who exemplify our core values of being:

HUNGRY - HUMBLE - CURIOUS - CLEVER - COMMITTED - HUMANITARIAN

About BEDGEAR® PERFORMANCE®

Launched in 2009, BEDGEAR® is the brand of Performance® that provides innovative bedding by focusing on an active lifestyle and well-being. BEDGEAR’s sleep solutions are engineered with Performance fabrics that are temperature neutral and instant cooling and maximizes airflow to allow the body to naturally regulate its temperature. With a core belief of One Size Does Not Fit All™, BEDGEAR has redefined the way people view sleep by developing interactive in-store experiences and breathable bedding products that are personally fit to a consumer based on specific factors, including body type, sleep position and temperature. BEDGEAR is dedicated to integrating environmental responsibility into product development to ensure less returned goods are being sent to landfills. BEDGEAR is essential to the rest and recovery routines of professional athletes and active people who need to maximize their sleep. A proud manufacturer in the USA, BEDGEAR offers mattresses, pillows, sheets, blankets, pet beds as well as travel, kids and baby products that often feature removable and washable covers to maintain a clean and healthy sleep environment. BEDGEAR is represented in more than 4,000 retail stores across the globe and has earned more than 220 U.S. and worldwide patents, trademark registrations and pending applications. Sleep Fuels Everything®!

Learn more at bedgear.com.

Summary: We are seeking a dedicated and experienced Quality Manager to oversee BEDGEAR's quality and compliance operations. This role is critical in ensuring high manufacturing quality across all processes, maintaining vendor performance, and enforcing compliance according to BEDGEAR's Quality and Compliance Guide. The Quality Manager will work closely with Product Development on sampling and establishing performance standards, with the goal of continuously improving vendor capabilities and product quality.

Key Responsibilities:

• Oversee and enforce manufacturing quality throughout BEDGEAR’s processes, ensuring alignment with the Quality and Compliance Guide.
• Conduct product and process inspections to ensure compliance with regulatory and company standards.
• Manage and maintain vendor compliance documents and performance scorecards, working towards improving vendor quality.
• Collaborate closely with Product Development to establish performance standards and conduct sampling.
• Develop and implement quality testing protocols and standard operating procedures (SOPs) for manufacturing and plant operations.
• Ensure quality standards for incoming raw materials, finished goods, and POP fixtures.
• Establish and administer compliance testing protocols for third-party and internal testing as required by the Quality and Compliance Guide.
• Maintain accurate records of all quality and compliance activities, including nominated compliance activities such as OEKO-TEX 100 and Greenguard certifications.
• Recommend and participate in continuous improvement activities to enhance product and process quality.
• Process and manage quality-related Cases in system based on customer complaints, ensuring they are reviewed and resolved within 24 hours of Case assignment.
• Assist in the build-out and maintenance of an internal testing lab, including equipment recommendations.
• Provide expert knowledge and recommendations for improving manufacturing techniques.
• Own, manage, and enforce BEDGEAR's Quality and Compliance Guide across all relevant operations.

This job description is intended as a general guideline and should not be considered an exhaustive list of responsibilities.

MUST HAVE:

Ability to prioritize effectively and operate efficiently; use sound judgment to make rational decisions; ability to recognize opportunities and evoke change where applicable; must be objective v. subjective; strong follow up skills; intrapersonal skills; excellent communication skills; attention to detail and process orientation; problem solving skills; coaching and mentoring skills; must have thorough understanding of company’s confidentiality agreement.

Qualifications/Requirements:

• Minimum of 5 years of experience in quality management, preferably in textiles, bedding, and accessories, or related industries.
• Experience in managing vendor relationships and improving vendor performance.
• Strong leadership and communication skills.
• Ability to analyze data and make informed decisions.
• Experience in creating and implementing SOPs and quality protocols.
• Proficiency in using laboratory equipment for textile testing.
• Advanced skills in Microsoft Office, particularly Excel.
• Must be 18 years of age or older.
• Must be legally authorized to work in the United States and have IDs needed to verify.
• English proficient (reading, writing, speaking, comprehension)

Physical Requirements:

• Ability to lift up to 50 pounds occasionally.
• Ability to stand, walk, and sit frequently.
• Ability to reach above shoulder, reach outward, handle/finger objects, and bend/squat/kneel occasionally.
• Proficiency in typing/keyboard usage.

Education/Experience/License Requirements:

• Bachelor’s degree in Engineering, Quality Management, or a related field, or equivalent experience.
• HS Diploma or GED

Preferred Skills:

• Experience with lean management principles and continuous improvement methodologies.
• Strong problem-solving skills and the ability to handle unexpected challenges.
• Proficiency in project management and organizational skills.
• Excellent verbal and written communication skills.

Sensory Requirements: Should have working use of hearing and vision with or without the use of corrective lenses/hearing aids to be able to read paperwork, work on a computer screen for an extended period of time, and frequently speak on the phone.

Work Environment:

• Primary environment is an indoor office setting.
• Secondary environments include warehouse and manufacturing settings.

Language Skills: English proficiency required (reading, writing, speaking, comprehension). Knowledge of an additional language(s) is a plus!

Mathematical Skills: Basic arithmetic and algebra

Reasoning Ability: Solid understanding of branding and marketing communications strategies and tactics; excellent planning and problem-solving skills with limited resources; ability to effectively prioritize and project manage multiple assignments at any given time. Ability to use judgement to make important decisions.

 

BEDGEAR® is proud to be an Equal Opportunity Employer that participates in the E-Verify program!