Quality, Performance & Improvement Specialist - Ford Pro Charging - Ford Motor Company

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification. Your primary role is to develop and implement value proposition data and performance improvement strategies to support the feasibility and effectiveness of Ford Pro Charging (FPC) operations needed to manage the resources and business outcomes for electric vehicle chargers and related hardware. We are looking for someone excited to join the Ford Pro team and create solutions to support our commercial Electric Vehicle fleet customers. The ideal candidate can prioritize multiple tasks and meet tight deadlines. **Key Responsibilities** + Partner with management to design and measure continuous process improvement work that integrates strategic and financial plans + Ensure alignment of revenue optimization and operational process initiatives with goals and objectives and in accordance with sales, inventory, supply and customer metrics + Conduct process mining and assess value streams for new workflows and programs + Prepare quality and performance assessment documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, process improvement value-adds, stability studies, corrective actions, and re-validations. + Enhance team and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value + Develop strong relationships and partnerships with internal stakeholders + Act as senior resource and gap-filling capacity for operating workflows and data collection **What you'll have...** + Bachelor's Degree + 5+ years of experience in operations, product management, analytics, system dynamics, quality assurance, or a relevant business role + 3+ years of experience in strategic planning and improvement experience, and advanced business process development + 3+ years of experience with data-driven approach to decision making with strong data modeling, reporting & metrics experience **Even better, you may have...** + Knowledge of vehicle electrification and charging solutions + Experience with SharePoint and Salesforce (or similar system) automations and integrations + Knowledge of lean and kaizen methodologies + Understanding of supply chain management, logistics, inventory management and accounts receivable + Comfortable working in a fast-paced environment on products and processes that are part of a rapidly evolving, nascent market + High integrity + Effective communication skills both written and verbal + Ability to work autonomously + Extremely organized with great attention to detail You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: + Immediate medical, dental, vision and prescription drug coverage + Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more + Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more + Vehicle discount program for employees and family members and management leases + Tuition assistance + Established and active employee resource groups + Paid time off for individual and team community service + A generous schedule of paid holidays, including the week between Christmas and New Year's Day + Paid time off and the option to purchase additional vacation time. For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD This position is open to a salary grade 8. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. **\#LI-Hybrid** **Requisition ID** : 33597