Quality & Performance Improvement Specialist - Alameda Health System

SUMMARY: Under direction of the Director of Quality and Safety Programs, supports multi-disciplinary quality improvement team(s) in creating, investigating, analyzing, and executing quality improvement projects across multiple settings in; performs related duties as required.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Supports multiple performance improvement teams to collect data, monitor progress and report on multiple preset measures to meet targets for improvement.

2. Supports teams to implement organizational and system-wide strategies for continuous quality improvement and cultivate a quality-supportive climate.

3. Create and utilize value stream/process maps of operational workflow to create and support plans for improvement.

4. Utilize tools and techniques for process improvement to meet targets across multiple operational areas, including root cause analysis.

5. Coordinate with and support team leaders and members for becoming a cohesive work force able to effectively and continuously work to increase quality and improve processes.

6. Mentor team members on use of process flow tools for improvement when necessary.

7. Apply cost-effectiveness, cost-benefit, and cost-utility analyses for programmatic prioritization and decision making.

8. Support assigned teams to identify data sources, identify and collect data items needed and obtain/present reports.

9. Work with other data analysts across the AHS enterprise to develop reports and analysis that support overall quality targets and goals.

10. Support team leaders and members to identify opportunities for improvement and drive for results.

11. Monitor and support work plan trajectory for each team.

12. Meeting facilitation; provide meeting support, including tracking meetings and deadlines, maintaining roster, sending reminder emails to members, ensuring meeting decisions & action items are recorded and distributed.

13. Work with team leaders and members and other quality staff to monitor and evaluate programs, communicate their effectiveness/ ongoing sustaining quality; create communication and/or education tools, periodic bulletins, and conduct trainings and/ or workshops for frontline staff.

MINIMUM QUALIFICATIONS:

Required Education: Bachelor's degree in healthcare environment, business or other related field required.

Preferred Education: Master's degree in healthcare environment, business or other related field or Bachelor's degree plus significant relevant experience with progressive levels of responsibility preferred.

Required Experience: Two years experience in health-related process and quality improvement role.

Preferred Experience: Experience in process improvement models, e.g. Improvement Model, PDSA, Lean-six sigma, etc., healthcare coaching and supporting improvement teams with data, meeting facilitation and support and process improvement tools.

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