Quality Specialist (Call Center) - Integrated Human Capital
Chandler, AZ
About the Job
Quality Specialist (Call Center) Job Summary:
Our Team is looking for a passionate and highly motivated Quality Specialist. The primary responsibility of this role is to perform a review of the quality and accuracy of work functions performed by call center and/or external business partner team members. Reporting to the Quality Assurance Supervisor, the person in this role will support Quality and Compliance objectives.
Quality Specialist (Call Center) Responsibilities:
- Evaluating and verifying assigned telephone and clerically based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.
- Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring.
- Leverage recording/monitoring application to compile data, generating reports to support business goals.
Quality Specialist (Call Center) Knowledge & Experience:
- Automotive finance experience preferred
- Work collaboratively with team members
- Meet regular performance expectations
- Strong written communication skills
- Strong attention to detail and organizational skills are required
- Knowledge of Microsoft Office applications (Word, Excel, etc.)
- Ability to apply concepts in ambiguous circumstances (i.e., can work in the gray areas)
- Ability to maintain regular and predictable attendance to support team and business objectives.
- Capability to work flexible hours, which may include day, evening and weekend hours.
- Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy).
- Attendance and Punctuality are essential for this position
- Must have functional high speed internet connection that will facilitate working from home.
- Bilingual (English – Spanish) preferred
Schedule:Hybrid - Some days out of the month you will be required to work in office
Equal Employment Opportunity (EEO), Affirmative Action, and E-Verify Statement:
Integrated Human Capital is an equal opportunity employer committed to fostering diversity and providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. We actively promote affirmative action by encouraging minorities, women, individuals with disabilities, and veterans to apply for positions for which they are qualified. Additionally, Integrated Human Capital participates in the E-Verify program to verify the identity and employment eligibility of all newly hired employees, ensuring compliance with immigration laws. Candidates are required to present documents confirming their identity and eligibility to work in the United States during the employment verification process.
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Source : Integrated Human Capital
