Quality Supervisor 3rd Shift - MasterBrand Cabinets LLC

The Quality Supervisor is responsible for overseeing and managing the day-to-day operations of the quality team to ensure that products and processes meet the company's quality standards, customer requirements, and regulatory guidelines. This role involves supervising daily quality operations, conducting audits, training and developing staff, troubleshooting quality issues to ensure that production and operational processes are carried out efficiently and effectively, and driving continuous improvements to enhance product quality, minimize defects, and optimize processes. The Quality Supervisor works closely with production, engineering, materials, and other departments to foster a culture of quality throughout the organization.

Key Responsibilities:

• Quality Oversight: Supervise, guide, and mentor a team of quality specialists, technicians, and support staff ensuring adherence to quality standards, procedures, and regulatory requirements throughout production and assembly processes.
• Inspection & Testing: Oversee the inspection and testing of products, ensuring compliance with internal quality standards and specifications. Lead investigations and corrective actions for any identified non-conformances.
• Process Improvement: Identify and lead initiatives to enhance product quality, reduce defects, and improve overall manufacturing efficiency. Identify areas for process optimization, implement corrective actions, and lead continuous improvement initiatives. Collaborate with other departments to enhance product quality, reduce waste, and improve efficiency.
• Documentation & Reporting: Maintain and review detailed records of inspections, test results, and quality-related data. Prepare reports on product quality, trends, and performance, presenting findings to management and relevant stakeholders.
• Training & Development: Train team members on quality processes, standards, regulatory requirements, and best practices. Foster continuous improvement through ongoing learning and skills development.
• Root Cause Analysis: Investigate and resolve quality issues or non-conformances, conducting root cause analysis and implementing corrective actions.
• Collaboration & Communication: Work cross-functionally with production, engineering, materials, and management to ensure the highest quality standards are maintained. Provide guidance on quality-related issues and support in problem-solving efforts.
• Compliance & Standards: Ensure that the team is adhering to all company policies, industry regulations, and quality standards.
• Audit Support: Conduct regular internal quality audits and assist with external audits. Ensure that quality control processes are being followed and that all findings are documented, reported, and addressed.
• Customer Complaints & Non-Conformance Management: Manage the investigation of customer complaints related to quality issues and work to resolve them promptly. Ensure non-conformances are addressed through root cause analysis and corrective action plans.
• Supplier Focus: Manage material non-conformances by working with suppliers to disposition material and prevent reoccurrences.

• Education: Bachelor’s degree in a relevant field (e.g., Engineering, Quality Assurance, Industrial Technology) or equivalent experience.
• Experience: At least 3-5 years of experience in a quality control or quality assurance role; manufacturing or wood product experience a plus.
• Supervisory Experience: Proven experience in leading or supervising a team, with strong leadership and mentoring skills.
• Knowledge of Quality Systems & Standards: Strong knowledge of quality management systems (QMS), quality control methods, inspection tool and techniques, and relevant industry standards.
• Technical Skills: Proficient in using quality management software, statistical tools and software, and standard office software (e.g., MS Office).
• Problem Solving: Strong analytical and problem-solving skills with a focus on root cause analysis and corrective actions (e.g., 5-Why, 8D, A3).
• Attention to Detail: Exceptional attention to detail and a commitment to high standards of quality and accuracy. A meticulous approach to quality assurance with the ability to identify even minor discrepancies or defects.
• Communication: Strong verbal and written communication skills with the ability to present complex quality information clearly to diverse audiences, including senior management and cross-functional teams.

Preferred Qualifications:

• Certifications: ASQ, Six Sigma, Lean, or other relevant quality certifications preferred.
• Industry-Specific Experience: Experience in manufacturing or wood products preferred.

Personal Attributes:

• Strong leadership capabilities with a hands-on approach to team management and the ability to inspire and motivate a team to achieve high standards.
• Able to work under pressure, prioritize tasks, and manage multiple projects.
• Proactive and results-oriented with a focus on continuous improvement and process optimization.
• Highly organized and capable of handling complex tasks and processes simultaneously.
• Excellent interpersonal skills, with the ability to work effectively with individuals at all levels within the organization.

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws.  MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories.  It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.