Quality & Training Manager, SpringWorks - Spring Health
New York City, NY
About the Job
Our mission: to eliminate every barrier to mental health.
At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
SpringWorks Quality & Training Manager
As a SpringWorks Quality & Training Manager, you'll work closely with the clinical operations team and cross functional partners to drive high quality service delivery. You'll take ownership of day to day initiatives that support the SpringWorks clinical team in achieving our aspirational goals and report to the SpringWorks Senior Clinical Director. This is a full-time position, that based on location and candidate preference, can be remote or hybrid.
What you'll be doing:
- Serve as the Subject Matter Expert for sales, CS, operations, and implementation teams on standard SpringWorks clinical process and procedure
- Provide onboarding training for new hires that effectively equips clinicians to meet quality standards
- Identify programmatic training opportunity trends and partner cross functionally to design and deliver training to address needs.
- Synthesize escalation and quality trends and propose intervention tactics to senior clinical director for prioritization/ solutioning/ training development
- Drive creation of quality assurance program and reporting that enables identification of performance trends at the programmatic, manager, and independent contributor levels and provide regular updates and actionable insights to leadership.
- Drive creation of new hire and up trainings as needed
- Build SOPs
- Other duties as assigned
What success looks like in this role:
- Project completion within target time frame and meeting project specific targets
- Learner satisfaction with training meeting targets
What we expect from you:
Thrive in ambiguous, complex, and dynamic environments5 years of experience in a quality focused role in healthcare
- Demonstrated experience in developing policy and procedure documentation
Data-driven and analytical, with demonstrated skills in gathering, analyzing, interpreting, and visualizing data with Google Suite
- Strong ability to spot opportunities for improvement and intercept problems before they have a chance to arise
Proactive approach to project management
- Strong collaborator and communicator that confidently highlights areas of opportunity
- Self-starter with a strong sense of ownership who embraces autonomy while still keeping stakeholders in the know
- You have an unrestricted license to practice psychotherapy (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision.
- Preferred: knowledge of Accreditation standards (CARF) have worked in quality platforms, knowledge of Six Sigma, ASQ membership
The target pay range for this position is $97,000-$114,500. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicatedto building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health:Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
