Qualtrics Administrator - CHG Medical Staffing

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you'll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding

** NOTE: THIS POSITION IS UTAH-BASED WITH A FLEXIBLE, HYBRID WORK SCHEDULE **

CHG Healthcare is looking for a Platform Owner to support our Experience Management teams. The Customer and Employee Experience teams use the Qualtrics XM Platform to measure our customer and employee sentiment through NPS, transactional, service, and engagement surveys. These programs, run through the Qualtrics XM Platform, give us insight into our customer and employee behavior and where our company can improve our service and offerings. The CX team is centralized in Marketing but provides insight and recommendations to our partners in sales, product, marketing, operations, and account management. The EX team sits in our culture team and supports the entire company with leadership and engagement coaching. As a Platform Owner you will be the go-to technical expert for the Qualtrics surveys, automation logic, reporting, integrations, customization, and maintenance. You will work with our internal customers on their survey needs and collaborate with our marketing, analysis, engineering, and data teams to maintain, improve, and develop relevant survey programs, reports, and dashboards. You will have a hyper customer focus and value driven results. This role will work collaboratively across the organization while reporting into our IT Services department.

Responsibilities:

• Become an expert on the Qualtrics CX/EX Platform and related solutions
• Accountable to demonstrate extreme ownership for the day-to-day management and administration of the Qualtrics XM platform and related solutions including but not limited to: monitoring, security, vulnerability remediation, performance, data protection and disaster recovery
• Identify and recommend solutions for improvements to Qualtrics CX/EX Platform
• Work collaboratively to build relationships and recommend best practices and new technologies
• Work on complex technical programs both independently and/or collaboratively with an understanding of system architecture both up and downstream to minimize disruption when implementing/integrating new solutions
• Create, establish, and enforce security best practices
• Understand permission structure with AD/Okta, Azure AD and Qualtrics access
• Act as subject matter expert for user questions about the digital product features and capabilities
• Drive user adoption and best practices by creating communications, training, documentation, and launch plans

Qualifications:

• 3-5 years experience in support and/or administration of CX/EX, Marketing, IT, Data Analytics, or related function and applications
• Experience in the Qualtrics CX/EX Platform
• Qualtrics certification
• Experience writing in JSON, SQL, and AMPscript languages
• Tech savvy, with a passion for learning new technology systems and tools
• Ability to communicate effectively and establish credibility with technical and non-technical stakeholders including executives
• Holds oneself to high standards and is never satisfied with the status quo
• Able to dive deep and is never out of touch with the details of the business
• Is a naturally curious, self-starter who makes a habit of asking relevant questions
• Experience defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs
• Experience working with CX/EX programs, HR operations, HRIS, or Talent Acquisition activities
• Bachelor's degree or equivalent years of experience in IT, HR, Business Administration, or related field
• Experience in training, learning, development, and facilitation

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of 72,600 -- $197,100 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

In return we offer:

• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different?