Queue Coordinator - ManTech

Currently, ManTech is seeking a motivated, career and customer-oriented Queue Coordinator (QC) to join our team in the San Antonio, TX area.

This is an onsite, shift position (Day Shift, Monday through Friday 6 am - 2 pm ET/ 5am-1 pm CT ).

Responsibilities include but are not limited to:

• Review, assign, reconcile and support the management of service tickets throughout their lifecycle

• Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers

• Help coordinate with IT service providers and communicate outages and plans for recovery

• Help provide technical assistance and support for Workflow Management services

• Communicates with technicians to determine task assignments

• Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments

• Conducts database research to support ticket requirements

• Follows up with other work centers to ensure task completion and task assignment

• Monitor and support ticket workflows

• Other duties as assigned

Basic Qualifications:

• 1+ years' relevant experience

• ServiceNow experience

• Experience/understand ticket Workflows

Clearance Requirements:

• Must have a current/active TS/SCI w/ Polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.

• Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.

• Able to lift at least 50 pounds.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at . ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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