Radio Flyer Store Supervisor - Full-Time - THE RADIO FLYER COMPANY

Radio Flyer is known for our iconic little red wagon, and we are always dreaming up FUNomenal new ways to deliver joy to families by introducing new products every year. Radio Flyer is a recognized leader in the toy industry, with our corporate headquarters located in Chicago. From wagons and tricycles to battery powered eBikes, Go-Karts and Tesla ride-ons, our Chicago-based team innovates in every product category we enter. We are excited to announce our newest venture into retail at the Radio Flyer Store located in Woodfield Mall in Schaumburg, IL.

For over a century, Radio Flyer has served as the first set of wheels for generations of kids. We have helped inspire creative play as wagons transformed into rocket ships, race cars and airplanes, transporting children anywhere they imagined. Now, with over a billion Radio Flyer wheels on the road, we have introduced a retail experience that aligns with our mission to bring smiles to kids of all ages. A place to experience firsthand the magic of our products, including our newest line of FLYER™ eBikes and scooters.

The Radio Flyer Store provides the ultimate brand experience with unique play spaces for kids of all ages to try products like Go-Karts and Scooters on our specially designed Race Track, as well as a free FLYER™ eBike test ride experience. Customers can utilize our friendly-staffed Service Center to assemble new Radio Flyer and FLYER™ products. Not to mention, The Radio Flyer Store visitors can get their hands on exclusive products, available only in-store. We are excited for our fans to interact with our brand like never before at the Radio Flyer Store!

Radio Flyer has consistently been recognized as a top workplace nationally and locally, in addition to being recognized for strong social and environmental performance with a B Corp Certification. Our team has received numerous awards over the years including Fortune’s Best Small & Medium Workplaces, Chicago Innovation Awards, People Magazine’s Companies that Care, the Daily Herald’s Best Places to Work in Illinois, and WayUp’s Top Internship Programs nationwide. Robert Pasin, Chief Wagon Officer and grandson of company founder Antonio Pasin, was recently recognized as a Top CEO of 2021 on Glassdoor. Radio Flyer is also proud to have been named a top workplace for women, minorities, and LGBTQIA+ community members over the years by Crain’s, Daily Herald and Vault.

At Radio Flyer, we welcome and appreciate all backgrounds, experiences, and perspectives — encouraging everyone to bring their authentic selves to work. We are committed to a culture that embraces feedback, collaboration, and innovation to achieve great results and drive business growth. At Radio Flyer we live by the Little Red Rule, “Every time we touch people’s lives, they will feel FUNomenal!”

Opportunity:

The Supervisor will climb aboard as Radio Flyer takes on this exciting new adventure into retail! This leader will play an important role in maintaining a positive and inclusive environment that brings the Radio Flyer brand and Vision, Mission & Values to life for all customers and Radio Flyer Store employees. As a high performing associate, the Supervisor will model behaviors for their team and be responsible for opening/closing and acting in place of store management when necessary. This person will be responsible for delivering a consistent “Little Red Rule” experience and maintaining store operational excellence.

Specific responsibilities include:

• Deliver Radio Flyer “FUNatical,” World-Class Service to create personalized experiences that delight customers. Own customer service resolutions with grace and effectiveness.
• Drive operational excellence within the Radio Flyer Store by meeting metrics and expectations including but not limited to sales, inventory management, visual merchandising, safety, loss prevention and cash handling to meet business needs. Become a POS expert user and continuously support the management team in delivering training to associates.
• Support and lead the daily operating procedures of the Radio Flyer Store including opening/closing, establishing zones for associates, designating breaks and providing coaching & motivation to team when a manager is not present.

• Work cross-functionally in the stockroom to achieve operational excellence by executing product assemblies, assisting guests with pick-ups, receiving and inspecting incoming shipments, ensuring product is stored in the proper location and providing an overall safe and accessible back of house environment.
• Contribute to the Radio Flyer Store sales through exemplary customer service.

• Execute cash procedures with high attention to detail and accountability.
• Promote a positive and inclusive environment to live Radio Flyer’s Vision, Mission & Values and be a brand ambassador.

Qualifications:

• 1+ years of retail leadership experience
• Strong leadership abilities, composure, and organizational skills
• Exceptional customer service skills
• Available to work a variety of hours to meet the needs of the business, including mornings, evenings, weekends, and holidays. Able to work 40 hours/week.
• Ability to lift and mobilize large items, up to 50lbs, while utilizing appropriate equipment and safety techniques.
• Ability to be mobile on the sales floor for extended periods of time.

Above all, the individual must commit to our values:

FUNatical Customer Service

Live with Integrity

Yes I Can

Excellence in Everything

Responsible for Success

We are looking for people who live our values and support our vision and mission!

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please apply online at www.radioflyer.com/careers

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