Radiology Patient Scheduling at T2 Flex
New Philadelphia, PA
About the Job
About T2 Flex
T2 Flex is part of the T2 Group which is a leading provider of technology-driven solutions for healthcare organizations, offering a wide range of services through its four business lines: T2 Tech, T2 Flex, T2 Solutions, and T2 Talent. With a thorough understanding of the intricacies of modern healthcare organizations, T2 Group harnesses its extensive expertise and innovative technology to tackle complex projects and achieve significant outcomes. From improving patient access and satisfaction, to maximizing revenue performance and streamlining operational efficiency, T2 Group is committed to making a lasting impact on the organizations it serves.
About you
Were looking for dynamic individuals to join T2 Flexs dedicated team as a Patient scheduler. This means you have the ability to multi-task and maintain high attention to detail, maintaining accuracy with multiple interruptions and have exceptional interpersonal, written and oral communication skills. We also prioritize individuals that have the ability to uphold organizational values, work ethically and with integrity, as well as treat people respectfully and in a way that inspires trust.
THE RESPONSIBILITIES:
- Collecting all required patient information, including scheduling, pre-registration, and insurance verification
- Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
- Obtaining and accurately entering necessary demographic, clinical, and billing information
- Explaining processes, forms and procedures to callers, ensuring that patients understand required, documentation requirements and subsequent measures
- Collecting copays and payment information when necessary
- Processing required information according to client policies and procedures
- Providing professional, compassionate and concierge-like service to patients
- Available to work from 7am to 7pm EST
- Have a strong background in radiology patient scheduling doing 10+ calls an hour
Requirements
- Bachelor's Degree preferred
- 1-3 years of customer service experience
- Ability to maintain the highest level of confidentiality
- Excellent attention to detail and a commitment to accuracy
- Exceptional interpersonal, written and oral communication skills
- Knowledge of medical terminology is a plus
- Must be flexible and adaptive to a fast pace call center environment
- Strong computing and software skills (PC, MS Word, Excel, Outlook)
- Strong work ethic, reliability, and dependability
- Team player, self-motivated, compassionate and patient care centered
- Must have worked as a patient scheduler before in a specialty such as dermatology, family medicine, oncology, cardiology etc.
- Must be able to meet strict KPIs
- You will be required to understand this is a full-time position working 40 hours per week
- You will be required to understand you will be eligible for benefits after 90 days
- You will be required to have taken the systems Requirement Check and havethe IT in place to support the position including computer, monitors, headsets and internet
- You will be required to work shifts between 7AM 7PM EST
- You will be required to be in good health and able to work allocated shifts
- You will be required to understand this is a remote position
- You will be required to be willing to be cross trained
Benefits
- Career development advancement
- Competitive benefit package including a 401(k) match, medical/dental/vision insurance
- Extensive training and learning opportunities
- Knowing that you make a difference everyday
- Paid time off and holidays
- Positive work culture and great team of people
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