Radiology Scheduler - CommonSpirit Health

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona, and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians, and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience, through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled -- qualities that are vital to maintaining excellence in care and service. 

Mercy Imaging Centers, a service of Dignity Health Medical Foundation, provides cutting-edge diagnostic imaging services at 16 locations in the greater Sacramento and Woodland areas.  Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients.  The locations perform more than 175,000 exams annually with the goal of providing top quality imaging, compassionate care, and timely service with a smile.

Key Responsibilities:

•Schedule Imaging Appointments
•Cancel Imaging Appointment
•Reschedule Imaging Appointments

The Radiology Scheduler interfaces with patients, Imaging facility, and Radiologist to perform all functions related to the coordination of imaging scheduling. Scheduler will obtain and enter into Cerner scheduling the following:
•Medical history
•Screen patient for medically implanted devices, pain pumps, pacemaker, prosthetics, metal in the body, etc.
•Inform patient of medication limitations when needed
•Inform patient when labs are needed
•Inform patient of exam preparations, food, water, contrast etc.
•Obtain and input demographics, insurance, authorization and run eligibility in Cerner & GECB
•Obtain prior imaging information place request for images in Cerner for the IP department to order to have loaded in PACS prior to patient appointment for comparison

Scheduler will work with Radiology technologist and or Radiologist to protocol exam to ensure patient safety.

When applicable the scheduler will communicate with referring provider via phone call or Cerner message center for additional patient medical information, prior imaging locations, medically implanted
device manufacturing number if patient is unable to provide.

Effective communication with authorization team, lead scheduler, supervisor & imaging facility.

Perform other duties as assigned.

Minimum Requirements:

• High School diploma or equivalent.

• At least one (1) year experience in a centralized scheduling setting and/or minimum of 2 years clinical back office experience. 

• Excellent interpersonal organizational and customer service skills are essential.

• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Preferred

• CERTIFIED MEDICAL ASSISTANT (CT MA)

• Familiarity with an electronic practice management system is preferred.

• Experience with multi-line phones/ACD phones preferred.

• Medical terminology preferred.