Radiology Support Coordinator - (ORMC) Medical Center Radiology Group - Part-Time - Orlando Health

Position: Radiology Support Coordinator

Status: Part-Time

Shift: Monday/Thursday/Saturday/Sunday 3pm-10pm

Facility: ORMC - Downtown Orlando 

Forbes has named Orlando Health as one of America's Best-In-State Employers. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

ORLANDO HEALTH ORLANDO REGIONAL MEDICAL CENTER
Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than
100 years. With 808 beds, the downtown Orlando hospital is among the largest acute-care facilities in the region and
the only Level I Trauma Center in Central Florida. The hospital has earned consistent Best Regional Hospitals
recognition from U.S. News & World Report and most recently received national rankings in six specialties and high
performing ratings in 11 adult procedures and conditions, as well as Top Teaching Hospital and a sixth consecutive
“A” Hospital Safety Grade from the patient safety advocates at The Leapfrog Group. Orlando Health ORMC holds
the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to
units that employ evidence-based practices to improve patient and family outcomes, and has achieved Magnet®
recognition, the gold standard for nursing’s contribution to quality patient care, safety, research and service
excellence.
Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes award-winning
hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span
Florida’s east to west coasts and beyond. Collectively, our 29,000+ team members honor our over 100-year legacy by
providing professional and compassionate care to the patients, families and communities we serve.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE
education programs and well-being services to support you and your family through every stage of life. We begin
your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

ORLANDO HEALTH - BENEFITS & PERKS:

Competitive Pay

• Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Position Summary
Facilitate and enhance the working environment for the Radiologists and Department by improving workflow to increase efficiency
and productivity for exam throughput.

Essential Functions
• Effectively communicate critical test results to referring physicians and healthcare providers in an accurate and timely manner.
• Expedites the interpretations of STAT or call report exams as requested by medical staff.
• Connects physician to physician phone calls and provides warm transfers to Radiologists and other departments.
• Manages inbound calls from providers and their support teams.
• Troubleshoots radiologist IT issues and places appropriate tickets or connects with the appropriate IT support staff.
• Faxes or calls reports to physicians.
• Relays after hours pages, consults, and emergent cases to radiology subspecialists.
• Follows up with exams that are incomplete or incorrect to have reports fixed by radiologist in a timely manner.
• Multitasks by managing multiple phone lines, STAT board, radiology work queues, and in person consults.
• Communicates with technologists the need for missing imaging or documentation.
• Documents received communication from technologists and any relayed communication from Radiologists to the appropriate are in
Phillips PACS.
• Assists in support functions such as unlocking reports for radiologists.
• Educates outside departments on how to retrieve outside imaging.
• Investigates and resolves customer requests, questions, or problems.
• Performs other duties as assigned or directed to ensure smooth operation of the department including downtime operation.
• Actively participates in outstanding customer service and accepts responsibility in maintaining relations that are equally respectful
to all.
• Follow HIPAA organizational policies and guidelines.
• Builds positive relationships with colleagues.
• Responds to requests quickly and effectively.
• Identifies and understands customer needs and expectations and meets them.
• Knowledgeable of physician schedule and subspecialties

Education/Training
High school graduate or GED equivalent

Licensure/Certification
None

Experience
Medical Terminology experience required