Ramp Captain - Evolution Parking & Guest Services
Cincinnati, OH
About the Job
About Evolution Parking & Guest Services
Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.
Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.
Job Summary
The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.
Essential Responsibilities
- Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
- Greet guests in a professional and friendly demeanor upon arrival and departure.
- Ensure valet attendants provide the highest level of customer service.
- Provide strong leadership and lead by example to enhance the team's performance.
- Monitor and maintain efficient traffic flow throughout the valet staging area.
- Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
- Retrieve and park vehicles in designated areas cautiously.
- Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
- Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
- Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
- Adhere to site specific safety and security procedures.
- Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.
- Ensure all keys are properly stowed in the key box.
- Participate in Crescendo Academy and Crescendo Leadership developmental Programs.
- Other duties as assigned.
Minimum Education Required
- Associates Degree, High School Diploma or GED required, or relevant working experience.
- Understanding of general business practices including accounting, human resources, and customer service.
Minimum Experience Required
- Experience in valet parking.
- Valid US Drivers License.
- 2+ years in a management position.
- Experience with HRIS platforms, such as ADP.
- Experience with Customer Service.
Skills Required
- Strong customer service and client relationship skills.
- Excellent oral and written communication skills.
- Strong technology proficiency.
- Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
- Ability to collaborate effectively and work as part of a team.
- Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
Our Benefits
- Health, Dental, and Vision Insurance
- 401K with company match
- Employee Discounts with selected retailers
- Paid Time Off and Company Paid Holidays
Note: An applicant assessment and background check may be part of your hiring process.
Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
No recruitment agencies, please.
