Rapid Re-Housing Case Manager - The Road Home

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The objective of this position is to provide Housing First and client driven case management services to formerly homeless individuals. This will be a short-term rental assistance program, with case management designed to help clients become self-sufficient and able to pay rent on their own at the end of the program. Above all else Case Managers seek to assist clients in achieving stability in housing by connecting them with the resources they need to achieve their personal goals.

*This is a temporary position that will end in June 2025

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Palmer Court

Reports to
Rapid Re-Housing Supervisor

Position Status
Full-Time

Shift
Monday - Friday, 40 hours

Grade, Starting Rate
Grade 6 - $18.90/hour

FLSA Status
Non-Exempt

JOB DUTIES

Put "Housing First"

You Will

• Provide outreach services to program participants in their homes, emergency shelter, and other locations.
• Assist guests in identifying barriers and connect them with appropriate resources in the community.
• Strong belief in the Housing First model.
• The ability to engage and encourage housing conversations with guests.

Work with a Case Load

You Will

• Assisting our diverse population of guests on your set caseload to establish goals.
• Assist tenant in obtaining employment and or working on applying for Social Security benefits.
• Focus on housing and strengths-based practices to meet the unique needs of each tenant.
• Assess children’s needs to make appropriate community referrals and liaise with schools as needed for supportive services
• Daily collaboration with all departments to promote a healthy team environment.
• Seeking out, engaging, and networking with community partners to find housing options and additional resources.
• Attended weekly team meetings and contribute to case conferencing conversations.
• Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed.

Resource Collaboration

You Will

• Provide direct, trauma-informed case management services to guests, including outreach, ongoing assessments, goal setting, and creative problem solving, using a network of community resources.
• Collaborate with the crisis clinician and others to find ways to support individuals with mental and behavioral health barriers.
• Ability to accept direction and constructive feedback from Supervisor.

Promoting Best Practice

You must:

• Be willing to demonstrate an awareness of and desire to understand the diverse populations we serve.
• Contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Have a willingness to understand that housing first, harm reduction, low-barrier access to resources is best practice and essential to our mission at The Road Home.

Other duties as assigned

Education and Experience

• Experience working or volunteering with diverse and vulnerable populations.
• Lived, work or volunteer experience preferred, or a degree in a related field.

Physical and Equipment Requirements

• Ability to lift 25 pounds.
• Ability to stand and walk for at least an hour at a time.
• Ability to drive a vehicle.
• Ability to pass a pre-employment background check and drug screen.

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