Real Estate Transaction Coordinator (Client Care Coordinator) - Northrop Realty

Northrop Realty represents buyers and sellers of residential real estate in the Baltimore and Washington metropolitan regions with offices in Annapolis, Baltimore, Clarksville, Columbia, Ellicott City, Fallston, Frederick, Lutherville-Timonium, Phoenix and Sykesville, MD. Northrop Realty also operates coastal office locations in Bethany Beach, Fenwick Island, Lewes-Rehoboth, Millsboro and Newark, DE in addition to Oak Island and Southport, NC.

At Northrop Realty, we proudly offer a comprehensive benefits package to full-time employees after a 90-day introductory period, designed to enhance your health, well-being, and professional growth. Benefits include health insurance (medical, dental, and vision – Individual & Family), health coaching through NOOM, 80 hours of prorated PTO in your first year, 120 hours of PTO afterward, 11 paid holidays including one floating holiday and your birthday. We also provide two weeks of paid parental leave for new parents who have completed at least six months of service. 

In addition to a competitive IRA retirement plan with matching contributions, we also offer supplemental benefits including life insurance, disability coverage, and accident insurance providing you with extra peace of mind.

Additionally, all staff with real estate licenses are eligible to receive commission compensation for referrals, allowing you to benefit from your network while contributing to our success.

ALL CANDIDATES MUST HAVE AN ACTIVE DELAWARE REAL ESTATE LICENSE, BE CURRENTLY ENROLLED IN REAL ESTATE CLASSES OR BE WILLINGTO ENROLL IN REAL ESTATE CLASSES.

Northrop Realty is in search of a full-time Real Estate Transaction Coordinator (Client Care Coordinator) for our Lewes, DE office. Prior real estate transaction experience preferred with exceptional knowledge of both the listing and sales process.

The Client Care Coordinator is a unique individual who has a passion for real estate and thrives in the administrative arena. The candidate will be outgoing, drawing energy from working individually as well as with people. They have a strong sense of urgency, but not at the expense of quality. In addition, they demonstrate on a daily basis the knowledge, attitudes, skills, and habits of a high achiever who is committed to putting clients and agents first, doing the right thing, and seeking win-win outcomes. The Client Care Coordinator must be adaptable to change and be solutions oriented. They will manage the entire listing-to-contract-to-close process as well as the buyer contract-to-close process, efficiently and effectively to ensure all transactions close on time, with little or no hassle to clients and third parties. This individual must provide exceptional customer service and always maintain a positive outlook.

Essential Duties and Responsibilities:

• Act as liaison between real estate agents, clients, attorneys, title companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale
• Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released
• Maintain accurate and compliant files for all transactions
• Create a house file (physical and digital) for all transactions
• Understand the listing agreement and contract of sale in order to summarize all important terms, conditions, and contingency dates
• Communicate with the agent several times throughout the transaction including all important dates, missing documents, calendar reminders, file compliance status, etc.
• Communicate regularly with the client to send them reminders, check in, and let them know what to expect in each step of the listing and/or closing process
• Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents in order to ensure a smooth closing process and share relevant information
• Be the first point of contact for all questions that arise throughout the listing process, from providing showing feedback to ordering brochures to ensuring the home is showcased well in both the MLS and associated marketing
• Be the first point of contact/resource for all questions that arise throughout the closing process from agent (and client, attorneys, lenders, appraisers, other transaction coordinators/Realtors, etc.) 
• Stay in good communication with the agent if any issues arise that they need to handle or negotiate
• Coordinate closing date, time, and location and notify all parties
• Notify client about utility accounts to set up/cancel
• Ensure the closing file for the agent is complete including any documents needing signatures/initials/dates, commission amount for the check to bring back, and any other documents needed from closing
• Close out the file after the closing including changing the MLS status to closed for our listings, double-checking the file, making an electronic copy of the CD-ALTA, processing the check and uploading all settlement-related documents to our CRM

ALL CANDIDATES MUST HAVE AN ACTIVE DELAWARE REAL ESTATE LICENSE, BE CURRENTLY ENROLLED IN REAL ESTATE CLASSES OR BE WILLING TO ENROLL IN REAL ESTATE CLASSES.

• Minimum 2+ years real estate experience preferred.
• Advanced administrative background. 
• Impeccable communication skills with both Agents and Clients.
• Ability to multi-task and be meticulous with details.
• Ability to perform well under high-pressure deadlines.
• Superior computer skills with proficiency in Microsoft Office and G-Suite. 

Please note that this is an in-office position.

All your information will be kept confidential according to EEO guidelines.