Receivables Management Specialist - Accounts Receivable Specialist / Collections Specialist - DEMDACO

DEMDACO is a gift and home décor company based in Leawood, KS. We strive to 'lift the spirit' with our customers, consumers and colleagues. ' Products are curated through this filter then carefully reproduced by skilled craftspeople around the world. Under the DEMDACO brand, our product categories include Gifts, Home Décor, Entertaining, Fashion, Baby and Willow Tree. For more than 25 years, DEMDACO has strived to 'Lift the Spirit' in times of celebration, when comfort is needed, or just to put a smile on someone’s face.

We believe that business in not merely a financial endeavor, but first-and-foremost, a human endeavor. This philosophy guides our business decisions and informs how the company interacts with colleagues and customers and it leads our efforts in creating a dynamic workplace. To learn more, please visit https://www.demdaco.com

Receivable Management Specialist also known as Accounts Receivable Specialist or Collections Specialist is responsible for contacting past due customers to collect payments and settle accounts.

Essential Duties and Responsibilities include the following. (Additional duties may be assigned)

• Develop positive working relationships with internal and external customers in an effort to achieve a healthy accounts receivable balance for DEMDACO.

• Contact Local, Mid-Tier and National customers by any means necessary to collect all overdue payment(s). Achieve or exceed minimum standards for customer outreach each day. Follow up with customers as needed in a timely manner following outreach. Record information about financial status of customer and status of collection efforts.

• Confer with the customer, Sales and Customer Care personnel using account/invoice detail and vendor portals to determine reason for overdue payment, review terms of sales, confirm delivery of product, or review credits with the customer.

• Email/Mail form letters to customers to request payment of delinquent accounts.

• Review regularly aging reports to ensure understanding of overall past due status by sales channel. Provide recommendations as needed on approach to address past due accounts most effectively.

• Proactively communicate with internal departments to ultimately improve likelihood of collections.

Keyword: Receivables Management Specialist - Accounts Receivable Specialist / Collections Specialist
Required Experience:

Qualifications for this position: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Competencies:

Attention to Detail - Taking responsibility for a thorough and detailed method of working.

Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs; and giving high priority to customer satisfaction and customer service.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Professionalism – Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Education/Experience:

• 5 years experience in a related field such as; Collector, or Collections Clerk Preferred.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office products and Oracle or a similar system.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Work Environment:

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to stand, walk, stoop and kneel.

Benefits:

Benefits:

• Medical, Dental and Vision Plan
• Annual contribution to your Health Savings Account.

• Company paid short-term and long-term disability.
• Company provided $100,000 Basic Life Insurance Policy.
• 401(k) with company match.
• Time off includes PTO, Sick Leave, Jury Duty, Bereavement, and 5 Lift the Spirit Days to give back to your community.
• Annual Community Giving Day.
• Generous product discounts.
• Bonus potential based on the growth of the territory's existing accounts.

From: DEMDACO