RECEPTIONIST 102632 - RICE, TAMMY - Owensboro Health 2

• Job Summary
  • Performs administrative functions for assigned areas/departments.
  • 
    Executes all tasks and behaves in a manner consistent with a culture of safety and a high reliabilityorganization; behavior supports the organization's core commitments of Integrity, Service, Respect,Teamwork, Excellence, and Innovation.
• Job Responsibilities
  • Receives, screens, routes and responds to incoming telephone calls. Takes accurate messages and ensurestimely delivery. May be required to schedule appointments.
  • May be required to enter demographic, employer or insurance data into various systems timely andaccurately.
  • Communicates and interacts effectively with all contacts which may include guests, patients, physicians,employers and their office staff.
  • Complies with privacy and confidentiality policies when communicating with callers and guests.
  • May be required to take patient vitals and room patients as needed.
  • May be required to assist and support all retail functions of center and ensures accuracy with facility access,transactions, and delivery of information. Effectively balances cash drawer.
  • May be required to collect co-payments and other fees for services during registration. Reconcile co-paymentsand cash receipts at the end of each shift.
  • Maintains accurate and complete records for all clients ensuring checks and balances.
  • May be required to assist in maintaining the cleanliness of the facility and the stocking of supplies.
  • May be required to assist in promotional programs and coordination of programs and special events asappropriate.
• Education
  • High school diploma or General Equivalency Diploma (GED) required. At least 2 years of college and/orbusiness school preferred.
• Licensure/Certification/Registration
  • None required.
• Work Experience
  • 0 to 4 years progressive experience in a related field required. At least 1 year experience in Customer Servicepreferred.
• Skills and Attributes
  • Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to workin a stressful environment and take appropriate action.
• FLSA Classification
  • Non-Exempt
• Disclaimer
  • This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas.
• Additional Position Related Details
  • 
    Physical Requirements
    • 
      Activity and Frequency:
      • Bending/Stooping - Never
      • Climbing - Never
      • Keyboard Data Entry - Frequently
      • Kneeling - Never
      • Lifting/Moving Patients - Never
      • Lifting/Carrying (Non-Patient) - 0-25 lbs - Occasionally
      • Lifting/Carrying (Non-Patient) - 25-75 lbs - Never
      • Lifting/Carrying (Non-Patient) - over 75 lbs - Never
      • Pushing/Pulling - 0-25 lbs - Rarely
      • Pushing/Pulling - 25-75 lbs - Never
      • Pushing/Pulling - over 75 lbs - Never
      • Reaching - Frequently
      • Repetitive Foot/Leg Movements - Never
      • Repetitive Hand/Arm Movements - Frequently
      • Running - Never
      • Sitting - Frequently
      • Squatting - Never
      • Standing - Occasionally
      • Walking - Occasionally
      • Audible Speech - Constantly
      • Hearing Acuity - Constantly
      • Smelling Acuity - Never
      • Taste Discrimination - Never
      • Vision: Depth Perception - Frequently
      • Vision: Distinguish Color - Frequently
      • Vision: Seeing - Far - Frequently
      • Vision: Seeing - Near - Frequently

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