Receptionist $14.00 p/h - SKLD West Bloomfield

·         Operate multiline telephone and paging system.

·         Answer incoming calls, determine the nature of the call and route the call to the appropriate party.

·         Locate personnel by using overhead paging system.

·         Greets and directs all visitors to the facility, ensures that all visitors sign-in and refuse visitor’s entry to the facility if needed.

·         Reports suspicious behavior to the supervisor on duty.

·         Responds to inquiries regarding job openings and distributes job applications to perspective employees.

·         Receives, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services.

·         Responsible for reporting all visitor and Resident concerns to the appropriate department head.

·         Maintains a list of all Residents by name and room number, staff extension numbers and key personnel.

·         Handles sensitive information regarding Residents and other facility matters with professionalism and confidentiality. 

·         Works in an organized fashion and keeps lobby and workstation clean and free of hazards at all times. 

·         Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.

·         Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.

·         Maintains a high level of confidentiality in accordance with HIPAA guidelines at all times and protects confidential information by only providing information on a “need-to-know†basis.

·         Attend staff meetings and in-services as requested. Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure (if applicable).

·         Respond special requests made by guests, Residents and family members.

Education, Training, and Experience:

·         High school diploma or equivalent.

·         One year of experience in a customer service role or receptionist role preferred.